INTELLIGENT BRANDS // Cloud
Kuwait International Airport
drives Digital Transformation
with Microsoft cloud
/////////////////////////////
Directorate General of
Civil Aviation (DGCA)
adopts Microsoft Azure
to transform data into
actionable business
intelligence and streamline
airport operations.
K
uwait International Airport, an entity
managed by the government’s
Directorate General of Civil Aviation
(DGCA), has announced that it has adopted
Microsoft Azure cloud solutions to streamline
the airport’s operations.
The move enables DGCA to drive Digital
Transformation in every facet – engage
passengers, empower employees, optimise
operations and transform airport services.
Located 10 miles south of the city, Kuwait
International Airport is home to traffic of
13.7 million passengers annually, up by 17%
since 2016.
The growing operations called for DGCA to
modernise the airport into a new state-of-
the-art facility that can handle 25 million
passengers a year and provide a remarkable
customer experience. To address these
needs, DGCA decided to partner with
Microsoft and bring technology at the heart
of this effort keeping up with the continual
changes in the aviation industry.
“The Government of Kuwait wants to better
address issues that many international
airports face: high traffic, long lines,
and inefficient gate assignments,” said
Mohammad Al-Mutairi, IT Operations
Manager of the Directorate General of
Civil Aviation.
www.intelligentcio.com
decisions possible, as quickly as possible,”
Al-Mutairi added. “Our mission is to give
the right people everything they need to
know ‘right now,’ to take the right action at
Kuwait International Airport. The way Power
BI brings together information in Azure
Data Warehouse into one insightful, visually
engaging experience is better than anything
manual methods could ever do.”
“Kuwait’s aviation sector has undergone
an orbit shift and has played a vital
role in development of the economy.
By implementing the latest Microsoft
technology, the Kuwait International
Airport will further enhance its servicing
competences and drive transformation in
the industry.”
To handle an ever-increasing volume of
flights and passengers, DGCA adopted the
Microsoft Azure Cloud to gather, manage,
and analyse airport data, and transform it
into actionable business intelligence and
data visualisations. This enables the airport’s
employees to avoid time-consuming manual
data analysis tasks, and managers gain
real-time information that they can use to
streamline airport operations.
For example, leveraging Azure-based
advanced data management capabilities,
airport operations experts can now stream
the information into Power BI dashboards,
a business analytics tool that provides
real-time information about the number of
passengers, the number of airplanes they’re
flying on, the wait time at the airport,
how many workers are needed to transfer
luggage to what types of aircraft and the
number of open ticket counters.
“Our employees are now empowered with
the insights they need to make the best
Microsoft and DGCA have enjoyed a
partnership for over two years to drive Digital
Transformation in the aviation sector of
the country. In 2016, the latter migrated
3,000 field workers to Microsoft Office 365,
as well as implemented Microsoft Teams
to improve collaboration, productivity and
communication with and among field
workers. In the near future, DGCA also plans
to automate much of the decision-making
process by using Azure Machine Learning,
which will help amplify human ingenuity and
reduce the risk of any possible errors.
“Every improvement in the airport’s
operation is an important milestone in
the directorate’s modernisation. We’re
optimising our airport’s operations, which
elevates our position compared to other
airports, and that attracts more business.
Microsoft cloud technology is helping to lift
us to a higher level in the aviation industry,”
said Al-Mutairi. n
TO ADDRESS
THESE NEEDS,
DGCA DECIDED TO
PARTNER WITH
MICROSOFT.
INTELLIGENTCIO
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