PROFILE
providing direction, guidance and vision for
the IT department.
What are the main challenges of
your role at AZIZI Developments?
With the number of technologies
increasingly approaching in the market,
the challenges are not just limited to
modernising the legacy systems or
redefining how IT works, but tackling multi-
cloud challenges, building the IT culture and
dealing with legacy systems to successfully
execute on Digital Transformation strategies.
WE ARE GRADUALLY TURNING TO
ARTIFICIAL INTELLIGENCE AND MACHINE
LEARNING TO TRANSFORM HOW WE
INTERACT WITH OUR CUSTOMERS.
What have been the main IT
achievements of your organisation
in the past year?
Looking back at the IT strategy and
roadmap set up for 2018, I am very pleased
that we have over-accomplished the business
goals and delivered various solutions to
multiple business requirements.
One of the main achievements was
moving away from the on-premise legacy
environment to a cloud and virtualised
environment for better security, flexibility,
scalability and availability with fully
managed 24x7 support.
In what ways do you use
technology to enhance the
experience of your customers?
We are gradually turning to Artificial
Intelligence and Machine Learning to
transform how we interact with our customers,
strengthen their relationship, provide unique
experiences, distinguish ourselves from
competitors and increase revenue.
What is the most important lesson
you have learnt in your career?
I don’t believe there is a most or least
important lesson learned in anyone’s career.
Lesson learned is a continuous life cycle as
there will always be one or a few throughout
your journey. The most important thing is to
learn and improve as you progress.
What technologies are you looking
to invest in?
Even though 2019 is a fascinating year for
the real estate and construction industry,
we plan to invest substantially on state-
of-the-art technologies that will improve
efficiency and productivity, reduce cost and
increase profitability.
The technologies we are looking at are those
that will help us with Digital Transformation
and automation. We are already working
with our partner doing process mapping,
which will take us through the Digital
Transformation process. Robotic Process
Automation is something we are looking at
to automate as many processes as possible.
depend on the people (their experience,
values, motives) and the situation (stable/
changing, new/seasonal team, short/long
term focus).
The key to being an effective manager or
leader is to have a broad repertoire of styles
and to use them appropriately.
How important do you think it is to
adapt a consultative approach?
There are so many different styles that
people can choose from. They are part of
your personality, but that does not mean
your personality is suitable for who you face
and situations that you’re in.
How bad is the IT skills shortage?
The consequences of not reviewing lessons
learned, will have the likelihood of repeating
actions that might cause project failures,
budget overruns, scope creep, reduced
quality from expectations and missed
scheduled deadlines.
www.intelligentcio.com
How would you describe your
managerial style?
Although I use the authoritative style
most of the time, I think there is no best
managerial style. The most suitable one will
Regardless of whether the IT services are
hosted on premise or on the cloud, we
don’t seem to have any IT skills shortages
in running the day-to-day IT operations
and supporting the business needs. Even if
INTELLIGENTCIO
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