COUNTRY FOCUS: LEBANON
and services such as Microsoft SQL Server,
Exchange and Active Directory that are
essential to internal stakeholders: “Veeam
gives us confidence that these mission-
critical services for both customers and
employees are always available,” said
Deaibess. Backing up the 27Tb of data
generated by these services now requires
under 10 hours, representing a 60%
reduction compared to the old solution.
Complete VM recovery – which
previously took up to a day – is now
possible in fewer than 15 minutes.
Offering an example of how this
dramatic improvement ‘saved the day’
for his organisation, Deaibess said: “A
few months ago, due to a Windows
update, a VM running a financial
reporting application crashed. This is a
service that enables our accounting and
operations department to prepare the
daily reports mandated by the Central
Bank which must be submitted by a
fixed time each day.
“Were it not for Veeam’s solution, which
permitted us to recover the service in a
matter of mere minutes, we would have
missed this deadline and faced hefty
financial penalties.”
Veeam’s file level recovery is another
powerful feature that directly enhances
customer experience by enabling rapid
resolution of a frequent issue.
“Emails are often unintentionally deleted
which pertain to customer requests or
concerns, hence rapid recovery becomes
imperative,” said Deaibess.
Veeam delivers the ability to rapidly search
through terabytes of data and recover
individual files without loading the entire
backup. “Our customer support team in
particular has found this especially helpful
as we can quickly provide them with
the entire communications history of a
customer,” he added.
As the Active Directory is backed up
by Veeam, the bank has been able to
leverage application item recovery for
security and compliance purposes as well.
Deaibess said: “If an employee or partner
claims their security privileges have been
50
INTELLIGENTCIO
“
The results:
CUSTOMERS
NOW EXPECT TO
ACCESS THEIR
FINANCIAL DATA
AND TRANSACT
ANYWHERE AND
AT ANY TIME. • Aids hyper-availability of
mission-critical banking data
and services through Intelligent
Data Management
Veeam’s solution plays a major role in
ensuring customers always have access
to vital services including account data,
ATMs and mobile banking. The bank’s
internal functions such as sales and
customer support are also empowered
by the rapid availability of data, enabling
them to better serve customers.
changed, I can easily browse the backups
and verify their claims.” • Ensures regulatory compliance and
reduces IT team’s workload by 30%
By eliminating the need for manual
backup verification and simplifying
solution management, Veeam has
reduced the time the IT team spends
on these tasks by over 30%. “For
compliance, we must verify all our
backups and now thanks to Veeam, this
process has been entirely automated,”
said Deaibess. “Assurance of the
integrity and availability of data – on
which nearly every operation in our
bank is reliant – gives every stakeholder
immense peace of mind.”
• Enables fact-based forecasting,
ensuring services always match
customer quality of service
(QoS) expectations
Using Veeam ONE, BLC Bank can
track trends and pre-empt the need
for additional compute resources. “It
gives us a clear picture of how our
environment is being utilised. Using this
insight, we make informed decisions
regarding infrastructure investments
which ensures the service we deliver to
our customers remains consistently high
quality,” said Deaibess. n
Deaibess went on to state that Veeam
ONE delivers ‘crystal clear’ monitoring and
reporting, and that the self-explanatory
reports it generates can be easily interpreted
by external partners during compliance
audits. Granular visibility across his entire
virtual environment lets Deaibess know the
exact utilisation of all servers and storage.
“We can track trends and pre-empt the
need to add resources so there’s never a
drop in the quality of service we deliver
to customers,” he said. “Such fact-based
forecasting is vital to IT budget planning and
is greatly appreciated by management.”
“In addition to streamlining processes,
enhancing security, aiding compliance
and being an enabling component of
the hyper-availability of critical services,
Veeam has reduced my team’s efforts in
achieving these objectives by 30%. We’re
already considering expanding Veeam to
our physical environment, so all our banking
services and data can be assured by the
confidence that Veeam delivers.”
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