Intelligent CIO Middle East Issue 44 | Page 53

////////////////////////////////////////////////////////////////////////// FEATURE: SMART CITIES MANY STUDIES STATE THAT 40% TO 60% OF THE JOBS THAT MIGHT COME UP IN 2030 HAVE NOT BEEN INVENTED YET. 2022, 30% of customer experiences will be handled by conversational agents, up from just 3% in 2017. AI is becoming critical to the Smart City Revolution and professionals possessing these skills are likely to be in high demand as the Smart City Revolution flourishes. 3D printing and city planning 3D printing is a huge opportunity for cities to leverage technology to serve residents in new ways, without wasting either time or money. In a Smart City, 3D printing can be employed to build houses, public buildings, bridges and more for a fraction of the cost and time taken using traditional methods. Real-life examples include the world’s first stainless steel bridge installed across one of Amsterdam’s oldest and most popular canals in the centre, GE replacing a third of the parts on an aircraft engine using 3D printing and Honda’s electric vehicle created entirely from 3D-printed segments. Automated logistics in Smart Cities Automation is a key emerging theme among all industries today as they are coming to recognise the immense operational benefits that Digital Transformation can bring. As cities aspire to become smarter, many are striving to manage assets and operations more efficiently with the use of automation. Roy Strik, Head of Business Development for Pearson Professional Middle East www.intelligentcio.com This, of course, requires a specialised set of skills. Some examples are shipping companies using scanners and sensors to improve tracking of containers, equipment and vehicles, online vehicle inspections which enable technicians to perform proactive maintenance and more. As Supply Chain Management continues to grow as a critical business function for Smart Cities, it also makes it into the list of the top skills to invest in for the future. Blockchain’s role in developing Smart Cities The modern Smart City constitutes a massive web of interconnected technologies which is expected to expand even further. Gartner projects that 9.7 billion IoT devices will make up the typical Smart City by 2020. At the same time, this collection of data must be protected from hacks and leaks. Studies indicate that nearly five million data records are lost or stolen every day, constituting 58 data records every second. Another aspect is the fact that standards in tech infrastructure may vary, and the requirements are different in each city. Therefore, Blockchain serves as the only suitable option to provide both interoperability and security to a universal data storage platform catered to life in Smart Cities. The UAE is already working on implementing Blockchain to provide greater insight into government processes. Blockchain may be a nascent technology, but the time to master the skills of Blockchain is already here. Disruption has affected all areas of our life, and the world today won’t be the world we live in in five years’ time. To remain competitive, professionals will need to ensure that they are continuing to develop new capabilities. Today upskilling takes place in many forms such as blended education, MicroMasters and other programmes which make learning flexible, portable and cost-effective. Newer forms of learning are linked directly to the industry and provide skills required to get onto the job immediately – either it’s professionals who seek employment or career advancement opportunities. In order to stay relevant for the workforce and Smart Cities of the future, it will be essential to invest in developing the required skillsets. n INTELLIGENTCIO 53