COUNTRY FOCUS: QATAR
With Qatar International
Islamic Bank needing
to ensure the 24.7.365
availability of critical data, it
turned to Veeam to overcome
the challenges of slow backup
and recovery. QIIB replaced
its legacy backup system with
Veeam Availability Suite with the
benefit of increased backup and
recovery speed.
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Veeam helps bank
deliver seamless and
personalised services
Q Banking Report, improving the customer
journey and providing a positive customer
experience was ranked as the number one
trend, as well as the top strategic priority.
QIIB offers innovative banking solutions
based on customers’ needs, including
mobile, Internet and phone banking. The
goal is to provide efficient transactional
banking and a positive customer experience. To improve the customer journey, QIIB
continually develops new banking services that
are fast, easy and seamless to use, such as
Western Union transfers and a voice-activated
system that lets customers reset personal
identification numbers (PINs) for their debit
cards. Before launching new services, QIIB
tests them for six to eight months.
This puts QIIB right in line with global
banking trends. In a survey of international
banking leaders conducted by the Digital The test environment makes up 60% of
QIIB’s IT infrastructure, and the production
environment, which supports all banking
atar International Islamic Bank
(QIIB) remains true to its Qatari
heritage and values. QIIB’s family-
friendly attitude and personal approach are
just a few of the many reasons customers
choose QIIB as a banking partner for their
personal and business needs.
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INTELLIGENTCIO
operations, comprises 40%. Critical data
in both environments must be available
24.7.365 for QIIB to provide efficient
transactional banking and a positive
customer experience. Slow back-up and
recovery of critical data put the IT team on
high alert.
“Slow backup and recovery made it
challenging for us to ensure critical data was
available at all times,” said Nasser Hasan
Mahmoud, Chief Information Officer at
QIIB. “How could we tell the executive team
that slow backup and recovery might delay
the testing and launch of a new service or
prevent customers from completing their
mobile transactions?”
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