CASE STUDY
pride to have partnered with them in their
digitalisation journey. Implementation of
an integrated EHR solution is a significant
milestone in this massive enterprise-wide
project and a tremendous testament to the
dedicated clinical teams and IT professionals
who have worked together seamlessly to
support the shared vision for excellent
patient care.”
Martin Kopp, Global General Manager of
Healthcare Providers at SAP, said: “Patient
expectations in today’s experience economy
along with available intelligent technologies
are creating new opportunities for health
care providers to take a leadership role in
delivering value-creating, affordable services.
Digitising every aspect of the health care
value chain will help organisations shift focus
from providing volume services to improving
the individual patient’s quality of life.”
Tim Hawkins, Managing Director, Clinical
Solutions EMEALAAP at Elsevier, said: “We
are delighted to be entering into a strategic
partnership with globally recognised
health technology providers to deliver fully
integrated Order Sets and Care Planning
into Abdali Medical Center’s EHR and ERP
systems. The push to digitise workflows is
an exciting step for Abdali Medical Center
that will deliver the highest standards of
patient care.”
Intelligent CIO asked Paul Casterton,
Chief Information Officer at Abdali
Medical Center, further questions about
the implementation.
Can you explain the main benefits
of Cerner’s clinical information
system i.s.h.med?
The combination with SAP’s ISH and
Cerner’s i.s.h.med applications provide a
comprehensive Electronic Medical Record
(EMR) and a platform that automates the
complete care process from first contact
with the patient all the way through to final
discharge and billing.
The solution provides functionality to
automate all aspects of clinical care with
integrated clinical decision support that
provides our physicians with real time alerts
to enhance the care that they provide. The
result is that the right data gets to the right
person at the right time which is critical to
high quality care provision.
Can you explain how activating
Cerner’s electronic health record
(EHR) platform is supporting the
safety and confidentiality of
patients’ information?
As custodians of patients electronic data we
have a duty to make sure that only those
individuals that are authorised to have
access, in the context of direct care delivery,
have access.
Using the SAP/i.s.h.med platform we are able
to enforce a strict, robust and best-practice
security model, including comprehensive
audit trails, that far surpasses what would
otherwise be possible without our EMR.
OUR IMPLEMENTATION OF SAP
AND CERNER’S INTEGRATED SUITE
OF ERP AND EHR APPLICATIONS IN
CONJUNCTION WITH ELSEVIER’S CARE
PLANNING SOLUTION PROVIDES ABDALI
MEDICAL CENTER WITH THE ABILITY TO
TRULY AUTOMATE OUR END-TO-END
CLINICAL AND BUSINESS PROCESSES.
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INTELLIGENTCIO
Can you explain how the
solutions have automated the
hospital’s end-to-end clinical and
business processes?
The EMR is at the centre of our health care
architecture and is interfaced to our other
specialist solution (e.g. picture archiving
and communication system, laboratory
information system, etc.) using SAP’s
integration middleware to ensure that
our care providers always have the data
that they require. In almost all cases our
interfaces follow national electronic data
interchange standards e.g. HL7, DICOM, etc.
How will data be used to report and
improve patient outcomes?
As a by-product of automating the care
process we will have access to data which
will be analysed to monitor and transform
the way that we deliver care and to underpin
our commitment to deliver world-class
cost-effective care. We will be extensively
leveraging real-time activity data to
inform our executives and clinicians and to
make sure that the patient experience is
proactively monitored and optimised.
In addition, we will be monitoring patient
outcomes and will have the ability to
objectively analyse what went well and
what did not, which will be invaluable in
establishing best practice value base care for
all of our patients.
Can you explain the benefits of
Cerner’s CareAware VitalsLink and
Cerner Multum solutions?
Cerner’s CareAware Vitalslink solution is
providing us with the ability to efficiently
and safely integrate the ever-increasing
amount of electronic data fed from our
extensive range of medical devices, in to
the EMR. The result will be less time spent
by care providers manually documenting in
to the EMR and ultimately more accurate,
timely and complete documentation.
In addition, we have implemented the
Cerner Multum clinical support solution
which checks, in real-time, medication orders
being placed by the physicians and warns of
potential conflicts such as allergic reactions,
drug to drug interactions, etc. n
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