CASE STUDY
drops in network coverage, which was a
source of frustration for our employees and
customers, as well as a big drain on our
limited IT resources.
“In 2007, we decided to move away from
the local service provider and instead opted
for a connectivity solution based on Free
Space Optic (FSO) technology. While this
new platform managed, in general, to
satisfy our operational requirements at the
time, we experienced many unpredictable
connectivity issues related in part to such
a technology requiring a clear line of sight
(LOS) for its optimal performance. We
decided to search for a more modern and
alternative technology solution in 2015, just
before the warranty of our links expired.”
FURTHER DETAILS
Requirements
• Reliable, high-capacity network to
enable reliable communications
between HQ and three remote
operational sites
• Lower total cost of ownership (TCO)
• Future-proofed digital platform to
meet expansion requirements
• InfiLINK XG
• InfiLINK 2x2 PRO
Benefits
Based on HTC’s recommendation, Muscat
Pharmacy initiated a RFP process, detailing
their current operational needs as well as
future requirements to cater for an ever-
growing business. They tested many wireless
solutions sourced from multiple vendors,
including InfiNet Wireless.
When asked why he ultimately decided to
select InfiNet, Kumar said: “With several
implementations across the Middle East,
InfiNet clearly has a strong reputation in the
market as a quality company; so right off the
bat, that gave me a degree of confidence.
Secondly, from a cost-performance
standpoint, InfiNet stood head and
shoulders above all the other vendors. Finally,
and this is what really made the decision an
easy one for me, the technical support from
InfiNet and the HTC team was outstanding
throughout the evaluation phases.
www.intelligentcio.com
With InfiNet now reliably connecting all
nodes of the pharmacy’s data infrastructure,
Ajith is seeing a marked improvement in
network performance.
“We can now deliver capacities in excess
of 100 Mbps, to our nearby offices, with
absolutely no loss of connectivity,” he said.
Solution
InfiNet and HTC –strategic partners
Having worked with Hussam Technology
Company LLC (HTC), a leading ICT
solutions company in the Middle East, on
several other IT projects over the years,
the Muscat Pharmacy IT team sought
their recommendation for a viable network
solution. After analysing the business
requirements of the pharmacy operations
and conducting various field surveys, to
take into account the local terrain between
all four sites, HTC concluded that the best
available option would have to be based
on a high capacity wireless technology, one
capable of operating seamlessly even in high
interference conditions.
locations. The easy-to-install design of
the InfiNet solution meant that the entire
process of installation and commissioning
was completed in less than a week.
• ROI within one year of initial
investment in InfiNet
• Higher employee satisfaction,
productivity and improved overall
company performance
“Consider regulations as an example – if
you want to connect two private buildings,
that are separated by some sort of public
property, as was the case for us, you need to
get what is called a private link authorisation
from the local regulatory authority, namely
the Oman TRA. HTC and InfiNet were very
transparent with us from day one, guiding
us through all the regulatory processes
and providing us with all the necessary
documents and internationally-recognised
certificates to ensure that we can comply
fully with all local regulations.
“At the end of the day, we are not only
looking for a reliable solution, but we also
want a partner that we can trust to work in
our best interest.”
InfiNet – reliable, high-bandwidth,
cost effective solution
Working closely with HTC, Muscat Pharmacy
deployed a number of InfiNet’s point-
to-point (PTP) links, from the InfiLINK
2x2 family, each capable of throughputs
of up to 300 Mbps. These links were
complemented by the company’s XG links,
each capable of delivering capacities of
up to 500 Mbps and used as a backbone
to connect the HQ to all three remote
“This means that they now have 24/7 access
to applications and reports that are critical to
the running of our business, which translates
to higher employee satisfaction, productivity
and ultimately improved overall company
performance. Compared to the cost of an
alternative solution from our local service
provider, the new InfiNet network paid for
itself within its very first year of operations.
So, this is a true win–win for the business.
“After years of struggling to find a reliable,
cost-effective solution, I couldn’t be happier
with InfiNet Wireless. I am confident that
with InfiNet and HTC working closely with us,
we have a true business partnership that can
only grow with us, and in fact, we are already
looking to expand our network and add on
at least one more remote location this year.”
Kamal Mokrani, Global Vice President
at InfiNet Wireless, said: “Seamless
communications and real-time access to
data are critical success factors for any
distribution business. This hinges on the
availability of a reliable, always-on network
and we have successfully been able to offer
this, cost affectively, to Muscat Pharmacy &
Stores LLC in Oman.
“We look forward to building on our
partnership and delivering the connectivity
solutions needed to help the company
achieve its ambitious growth plans.” n
THIS IS A TRUE
WIN–WIN FOR
THE BUSINESS.
INTELLIGENTCIO
57