Intelligent CIO Middle East Issue 47 | Page 59

CASE STUDY A s a society we are undergoing the Fourth Industrial Revolution that as the World Economic Forum defines it, is a new chapter in human development, enabled by extraordinary technology advances that are driven by Digital Transformation. witness an integration of technology into all aspects of how healthcare providers interact with patients, society and regulators. The results achieved through such integration are radical and can disrupt entire operational models. Such a revolution will touch all aspects of our lives and healthcare is no different. Digital Transformation in healthcare will Medcare is already opting for Digital Transformation at many levels within the organisation, having already introduced chatbots for front office procedures of booking appointments, and rescheduling and cancelling of appointments when required. The Robotic Process Automation implementation by Finesse and UiPath for the Insurance Eligibility Process at Medcare will be the next big step in the company’s journey of transformation and help provide a customised solution for even better INTELLIGENTCIO 59