CASE STUDY
AUTOMATING THE LONG AND
REPETITIVE ROUTINE WORK OF THE
INSURANCE ELIGIBILITY PROCESS WILL
HELP MEDCARE PROVIDE A SEAMLESS
EXPERIENCE FOR PATIENTS.
insurance approval before commencement
of their treatment. That’s why we have
decided to automate the process to lead
efficiency, and to effectively carry out the
eligibility process,” said Mohammed. “This
is just a start to the RPA journey as we are
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INTELLIGENTCIO
planning to enhance and automate more
processes that add value to both our team
members and patients.”
Finesse will use the UiPath RPA platform
to build a one-stop process bot which will
gather information from different folios
available on the Medcare portal. The bot
will gather only the necessary and distinct
information at one platform to conduct a
thorough Insurance Eligibility Process.
For this process, it will gather the following:
• Emirates ID details of the existing patient
• In case of a new patient, it will scan the
Emirates ID to fetch details such as name,
date of birth, expiry date, ID number, etc.
The RPA bot will then login into each
insurance portal listed to check for eligibility
of the patient to claim the insurance
for treatment. The same process will
be repeated by the bot in case the first
insurance portal doesn’t hold the ID number
for insurance claim and so forth, till the
eligibility is found. n
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