FEATURE: 2020 CIOS’ PRIORITY
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With 2020 on the horizon
we look at new trends
and issues CIOs need to
be mindful of in the new
year. A new survey from
ServiceNow has revealed
some of the most pressing
issues facing CIOs –
including weaknesses
in people and processes
holding back Digital
Transformation. In the
second part of the article,
we pay attention to what
cybersecurity issues CIOs
need to be aware of so they
can remain as proactive
as ever. Lastly, we ask one
expert how the role of CIO
is expected to evolve.
W
ith CIOs across EMEA
reporting that digitisation
is increasing the
effectiveness of key
business lines, including customer service, HR,
finance, IT and legal, a large proportion face
challenges in continuing that impact because
of weaknesses in their organisations.
That’s according to research from ServiceNow,
a leading digital workflow company.
The global survey of 516 CIOs conducted
by Oxford Economics, reveals that around
two-thirds (66%) have automated at least
50% of the processes and workflows in
their organisation. By 2022, 96% of CIOs
will have digitised at least half of their
company’s workflows.
However, CIOs are facing challenges in
fully realising the potential impact of
digitisation because of weaknesses in their
organisation, which are undermining their
digitisation strategies.
“CIOs are playing a pivotal role in driving
Digital Transformation strategies and their
efforts are improving outcomes across
multiple business areas, including HR,
finance, IT and legal,” said Chris Pope, VP
Innovation, ServiceNow. “Yet many CIOs are
struggling to push through lasting benefits.
“To really make an impact with a digitisation
strategy, CIOs need to address the
people and process aspects within their
organisation. By addressing the challenges
of cross-organisation collaboration,
embedding IT within every business line
and ensuring complete alignment of IT
and business goals, CIOs will accelerate the
realisation of benefits including innovation,
better financial performance, and enhanced
employee performance.”
To advance digitisation and drive greater
success across business functions,
ServiceNow says CIOs should consider these
five steps as being critical:
Collaborating with C-suite peers: While
61% of CIOs say they collaborate with
their company’s COO to standardise
workflows through digitisation and 50% of
CIOs say they collaborate with their CEOs,
far fewer work with other executives. In
fact, 21% say they alone are responsible
for workflow digitisation.
New year,
new challenges
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