FEATURE: RPA
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Intelligent CIO spoke to Automation
Anywhere’s Milan Sheth, EVP IMEA Region,
about how enterprises can benefit from RPA
and AI and the simplicity of using Bot Store
to build a bot.
How can enterprises utilise AI?
Milan Sheth, EVP IMEA Region,
Automation Anywhere
Enterprises use the human workforce to
bridge applications and the work which is
done using various applications makes it
inefficient. This makes it non-scalable and
cumbersome. A lot of human effort is wasted
today on mundane repetitive tasks. So, our
software for an enterprise does three things.
OUR TAGLINE IS WE WANT TO TAKE
THE ROBOT OUT OF A HUMAN USING
A ROBOT.
The Bot Store now offers 600 bots that can
automate routine tasks, as well as 20 Digital
Workers that offer a set of skills to automate
parts of a traditionally defined job role,
by thinking, acting and analysing the way
humans do.
Max Mancini, Executive Vice President
of the Digital Worker Ecosystem at
Automation Anywhere, said: “Achieving
100,000 bot downloads in less than two
years emphasises the rapid trajectory
of RPA, while enabling organisations
worldwide to maximise operating
efficiencies and reduce business costs.
“Bots and digital workers downloaded from
Bot Store help organisations complete
their automation projects up to 70% faster
and at half the cost, while leveraging the
knowledge of technical experts, developers
and our partners.”
With the Bot Store, enterprises can
download bots to automate business
applications from organisations like
Atlassian, Oracle, SAP and Workday. But
the Bot Store also enables Independent
Software Vendors (ISVs) to build recurring
revenue streams and unleash innovation
with exclusive, newly released features.
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It allows you to redirect human effort from
mundane tasks to bots.
Secondly, it allows you to integrate a lot of
semi-structured and structured data, which
today, doesn’t get addressed. This data
could recede in the form of a PDF, email, or
a physical document which stays there and
doesn’t get digitised. Our bots digitise that
and then apply AI on top of it.
Enterprises seek productivity and speed of
interaction, either with its internal customers,
suppliers or external customers. Our entire
platform is all about moving the productivity
to machines. A bot will keep on working 24/7
seven days a week, 365 days a year and
delivers productivity.
What sort of mundane tasks can
bots take away from humans?
There are thousands of mundane tasks
we do every day in an enterprise from
downloading a document, uploading
it somewhere, reconciling a series of
documents between source A and source B,
processing invoices, processing applications,
attending calls with the same information
again and again. Humans should not be
spending their effort doing these mundane
tasks. Our tagline is we want to take the
robot out of a human using a robot. Human
intelligence is better reserved for a lot
of other things such as customer care,
empathy, communication and relationship
building. I think that’s where the human
intelligence is best utilised. Let the
mundane data processing tasks be handed
over to machines.
What are the main
requirements of your
customers?
I think the customers come to us with three
problem statements typically. Problem
statement number one is: ‘We’re spending
considerable time doing repetitive mundane
tasks so help us improve productivity.’
Customers come to us and say: ‘We
have invested in multiple technological
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