CASE STUDY
and the authority focuses on empowering
them socially and financially. Our approach
involves assessing their situation, to see what
they have, what challenges they currently
face and provide a plan of action that will
enable them to overcome the challenges
socially. Afterwards, we assess their ability
about whether they can go back to work or
to their own businesses.
How are you using IT systems to
deliver these services?
IT systems enhance our efforts to collect
social data. However, at present we are still
working on this as a relatively new initiative
because these are impact-based programmes.
There is a need for us to develop our own
model because there is no one-size-fits all
programme for social behaviour monitoring
and social change monitoring.
As every country has their own model based
on its own cultural and social performances,
thus, it also has its own specific method of
measuring change. We have implemented
a three-stage programme, starting with
the gathering of data and analysing it.
We look forward to automating the entire
case management in the future through
Artificial Intelligence.
Our empowerment team is working on
an in-house programme called the Social
Risk Matrix which identifies clients and
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WE CANNOT ANALYSE THE DATA
BASED ON A SINGLE SOURCE, WHICH
MAKES IT NECESSARY TO APPLY THE
360-DEGREE VIEW.
categorises them and provides corrective as
well as preventive action from a social level.
It will read all the factors, identify them and
automate the case management.
In terms of changing people’s behaviour,
there must be a representative from the
government sector to monitor that change.
We have appointed case managers that sit
with these clients to address their need for
support in terms of putting up a plan and
the steps for them to implement change,
from the stage where they depend on
government funds to the point that they can
depend on themselves.
To monitor behaviour and change in the
social sector takes a lot of focus, sustenance
and monitoring. For this aspect, it is not
possible to fully automate this type of service
as the whole concept significantly requires a
human element to effect the changes.
We automate as much as we can up to the
stage of automating the empowerment
plan, the training, upscaling of the plan
or even the timetable throughout this
important journey. Empowerment focuses
first on awareness, then upscaling and
job placement, training and development
and self-training. Within the plan, we put
all these elements together and the plan
works as a reminder and monitors the
performance of the clients.
In the future, we look to move towards
implementing Machine Learning, where
we plan to develop the KPIs from the social
sector to measure the impact that we are
creating within the community.
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