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IT investment strategies should consider
leading a concerted data management and
governance effort to ensure the success of
digital strategies.”
The technologies selected for this year’s Hype
Cycle are those most integral to advancing
digital government transformation.
Government CIOs can use this research to
gauge relative risk and timing for investment
in emerging technologies.
Here are five of the technologies expected
to have the most impact on government
organisations over the next five to 10 years.
“In the short term, governments should
identify a specific proof of concept of
a digital twin,” says Bill Finnerty, Senior
Director Analyst, Gartner. “In the midterm,
governments will use Digital Twins for
automated command-and-control
operations that will require fewer staff to
respond to incidents. Over time, Digital Twins
will be used to test scenarios related to policy
and legislation. That’s when this technology
becomes truly transformative.”
Digital Twins of government need not be a
complete clone of the jurisdiction. To start
with, they can be a digital manifestation of
a single aspect. For example, Digital Twins
have been created for water treatment
facilities in Sweden and rail stations in China
and the UK.
Blockchain
Blockchain has the potential to transform
government services by providing a
transparent, authoritative record of
government transactions and reducing
friction between public and private-sector
ecosystems. It is likely to transform many
government functions, such as identities,
voting, public records, procurement and
regulatory oversight of supply chain risk.
Alia Mendonsa, Senior Director
Analyst, Gartner
Chatbots
Sitting at the peak of the Gartner Hype Cycle
for Digital Government Technology this year,
chatbots will have a significant impact on
how citizens interact with government.
A chatbot is a conversational interface that
uses an app, messaging platform, social
network or chat solution for its conversations.
It can be text or voice-based, or a combination
of both. Chatbots are the number one use of
Artificial Intelligence (AI) in the enterprise,
used in customer service, human resources,
IT help desk, self-service, scheduling,
enterprise software front ends, and employee
productivity and advisory services.
Digital Twins of government
Digital Twins will provide a single interface
for awareness and operational control for
jurisdictions in the future.
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INTELLIGENTCIO
Seven percent of government organisations
have already deployed Blockchain. The
Gartner 2019 CIO Survey indicates that 7%
of government organisations have already
deployed Blockchain or distributed ledger
technology, or plan to deploy it within
12 months. In the same survey, 43% of
government respondents indicated they
had no interest in Blockchain, up from
35% in 2018.
Market hype about Blockchain may have
cooled over the past year, but products
and services are rapidly evolving. Gartner
advises government CIOs to monitor,
anticipate and prepare for a Blockchain
technology disruption.
Data marketplace
Data marketplaces are interactive platforms
for the exchange of data for commercial
and social benefit. They create valuable
data streams for public and private users
and allow data collaboration between
government, industry and citizens.
Data marketplaces create an innovation
environment for new digital business models.
Many CIOs who are working on the vision
and execution of Smart Cities will look to
monetising their existing open data portals
by moving them into data marketplaces.
Smart workspace
A smart workspace exploits the growing
digitalisation of physical objects. It involves
using technologies, including the Internet
of Things (IoT) and AI, to deliver new
ways of working, scheduling resources,
co-ordinating facility services, sharing
information and collaborating.
The benefits of smart workspaces will be
diverse, ranging from improved employee
productivity and perceptions of the
workplace to improved customer experience
as employees make better use of smart
workspaces to serve clients.
Applications will go beyond productivity
improvements to include industry and
process specific situations, such as an
employee using a digital pen that interacts
directly with back-end processing systems
or a patient being remotely monitored via
a wearable interface in their home to
improve care.
Government CIOs will need to work more
closely with real estate and facilities teams
to enable smart workspaces. n
“
GOVERNMENT
CIOS WILL NEED
TO WORK MORE
CLOSELY WITH
REAL ESTATE
AND FACILITIES
TEAMS TO
ENABLE SMART
WORKSPACES.
www.intelligentcio.com