NEWS
Saudi Telecom Company
selects IFS to improve
customer experience
Emirates NBD
boosted by new
milestone in
core banking
system upgrade
E
mirates NBD, a leading banking group
in the region, has completed the third
phase of its international core banking
system upgrade, as it forges ahead with its
on-going Digital Transformation efforts to
boost efficiency across its domestic and
international operations.
Leveraging advanced Finacle technology,
the third phase of the project sees the
rollout of the new core banking system for
Emirates NBD Saudi Arabia. By end-2020, all
Emirates NBD entities and markets will be
consolidated on to one single, updated core
banking platform, enabling the bank to offer
new financial services more rapidly across all
markets while reducing global IT costs. The
global initiative is the bank’s biggest in its
on-going AED 1 billion Digital Transformation
that will enter its fourth and final year in
2020. It has already delivered many large-
scale enterprise system improvements.
Stephen Keys, IFS
Regional President
APJ ME&A
I
FS, the global enterprise applications
company, has announced that Saudi
Telecom Company (stc), a world class
digital leader providing innovative
services and platforms to its customers
and enabling the Digital Transformation
of the MENA region, has selected
IFS Service Management to increase
process efficiency, improve margins
and facilitate improved customer
satisfaction. To bolster its leading market
position and ready the company for
future business driven by an increasing
need for digitalisation, stc launched
a comprehensive evaluation process,
selecting a service platform to replace
legacy business systems while improving
operational efficiency. From a short list
that included solutions from some of the
largest vendors in the world, stc chose IFS
for its powerful scalability, intuitive user
experience and robust functionality.
www.intelligentcio.com
“We believe IFS’s enterprise class,
innovative solutions represent the
best fit for our organisational needs,”
said Jamel Alshahri, General Manager
Enterprise Enablement.
“What attracted us to IFS, besides the
broad and deep functional capabilities
of its software, was its customer-
first approach, which is apparent in
all engagements we have had with
the company to date. IFS is an agile,
collaborative and trustworthy partner
for stc.”
Stephen Keys, IFS Regional President,
APJ ME&A, added: “We are honoured to
be working with stc, a prestigious and
most valuable brand in the region. We
look forward to a long and successful
partnership together, creating value for
stc and its customers.”
Abdulla Qassem, Group Chief Operating
Officer, Emirates NBD, said: “This is another
important milestone in our long-term Digital
Transformation strategy that has already
delivered numerous major upgrades and
consolidations to our enterprise applications.
In 2020, our focus is on concluding our most
complex, multi-entity initiatives like the core
banking system upgrade while ensuring all of
our technology enhancements increasingly
translate into seamless, innovative financial
services for our customers,” he added.
Abdulla Qassem, Group Chief Operating
Officer, Emirates NBD
INTELLIGENTCIO
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