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FINAL WORD
From hype
to reality –
moving ahead
with Intelligent
Automation
Intelligent Automation (IA) is slated to see an
increase in utilisation over the coming year in
the Middle East, promising improved customer
experience, enhanced processes, increased
revenues and costs savings. Matin Jouzdani,
Associate Partner – Data and Analytics at KPMG
Lower Gulf, tells Intelligent CIO concerns about the
impact on employees will need to be mitigated in
order for IA to yield the desired results.
I
ntelligent Automation (IA) is on the verge of entering the
mainstream in the UAE, featuring towards the top of many
organisations’ strategic and tactical agendas. Reasons to
implement IA are manifold, including improved customer experience,
enhanced processes, increased revenues and, of course, costs savings,
to name a few.
Technologies that rely on Artificial Intelligence and natural-language
processing, such as Robotic Process Automation (RPA), enhanced
RPA and cognitive automation, can help improve processes and
workflows, provide new insights and even help to make decisions that
resolve customer issues.
With much riding on the promise of IA, business leaders may want
to consider scaling up efforts, while also broadening the scope of
implementation to include additional functions and processes.
Currently, challenges, including lack of the right skills, deficiency of
resources, a dearth of enterprise-wide mandates and concerns about
the impact on employees, will need to be mitigated in order for IA to
yield the desired results.
While there is investment in IA broadly, a recent global report by
KPMG, The state of intelligent automation, found that only 10%
of respondents are integrating solutions which include automation,
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INTELLIGENTCIO
www.intelligentcio.com