NEWS
Ooredoo Qatar to use Nokia AI-powered customer
engagement solution towards monetising 5G
Nokia has announced that Ooredoo
Qatar will soon complete the
deployment of Nokia’s customer
engagement solution. This will improve
digital experiences by using analytics to
better understand customer needs and to
recommend and automatically trigger the
next best action for a more relevant offer for
the subscriber. Once deployed, the solution
will allow Ooredoo Qatar to enhance
revenue by using contextual information for
more targeted and personalised real-time
campaigns. With this, Ooredoo Qatar’s
three million subscribers will benefit from a
better service experience.
Nokia’s solution comes with Artificial
Intelligence capabilities that process and
analyse customer data in real-time. It helps
the service provider to offer the right service
at the right moment.
The Nokia solution will enable Ooredoo
Qatar to reduce the time to introduce new
services and promotions to its subscribers
from days to minutes. Thus, it is now possible
for Ooredoo to send, for example, an offer to
a specific target audience immediately after
a sporting event finishes.
Yousuf Abdulla Al Kubaisi, Chief Operating
Officer, Ooredoo Qatar, said: “Taking our
partnership with Nokia to the next level will
ensure that we will deliver the world’s most
advanced 5G solutions and services that
can enhance our customer engagement
and their digital lives. By combining 5G with
Artificial Intelligence, we will deliver targeted,
personalised, and real-time campaigns that
can provide our customers with the right
services and solutions at the right time.”
MoI in Qatar launches electronic security
training courses
//////////////////
The Cybersecurity Centre at the Ministry
of Interior (MoI) in Qatar has launched a
series of training programme courses at the
Qatar Finance and Business Academy with
the aim of preventing cybercrimes.
The training courses aim to raise awareness
of all state employees in the field of
Information Technology and systems and
raise the efficiency of information systems
and security personnel in particular.
The programme has been established by the
Ministry of Interior in co-operation with the
Qatar Finance and Business Academy.
The two-year programme attracts about
50,000 trainees from all government and
semi-government agencies in the country,
through which employees are developed
through a number of training stages, so the
trainee moves from a specialist level to an
expert level.
First Lieutenant Mohammed Yousef Kafood,
the supervisor of the training courses, said
that these practical courses come within the
context of activating the practical side of
the prevention of electronic crime training
programme that the centre launched earlier,
in co-operation with the Qatar Finance and
Business Academy.
“The programme seeks to attract more
than 50,000 trainees from three categories
of employees affiliated with the various
government and semi-government agencies
in the country, namely: the regular computer
user, information systems employees and
specialists who are employees in information
security,” he said.
16 INTELLIGENTCIO www.intelligentcio.com