CASE STUDY
credentials. This is helpful when new people
join a business but is critical for data security
when employees leave an organisation.
Intelligent CIO spoke to Peter Gesper, Senior
Vice President of IT at Noon, to find out
more about the solutions.
Can you tell us which OneLogin
products you are using?
We mainly use OneLogin SSO.
Could you describe the benefits these
solutions are bringing to Noon?
Before we used OneLogin each of our
internal portals had separate passwords and
separate authentication methods. Some of
them had no 2FA ability either.
Implementing OneLogin SSO has not only
helped us to streamline the process but
also increased security and reduced support
hours required by our system admins.
The biggest advantage of OneLogin would
be the provisioning ability where we can
onboard hundreds of users with a few clicks.
The amount of password reset requests has
reduced by 95% which gave more time to our
system admins to focus on other projects.
(b) Streamline and speed app access
through its single sign-on and the portal.
The seamless access that reduces time to
open different apps has been significant
as after initial logon and 2FA which only
takes a minute, users have access to all
applications. Before they would need to
logon individually.
(c) Secure your business with AI-powered
multi-factor authentication.
This was a game changer and specifically
with the one touch approach on the protect
app based on geo location and IP.
(d) Save IT staff time through realtime,
automated user provisioning
and de-provisioning.
If we didn’t have provisioning in place, we
would have never been able to scale with the
speed we needed to. Without provisioning,
we would have needed a team of 10
How did the vendor meet your
objectives and what selection
process did you adopt?
We chose OneLogin based on previous
experience within the industry and referral
received. At the same time we evaluated
the support portfolio of applications and
OneLogin has the edge on this by far.
Is the solution delivering on
your objectives?
Yes and we are adopting it more with making
OneLogin as a mandatory requirement
before choosing new tools. In other words,
if OneLogin SSO is not supported within an
application that we are looking at we don’t
even consider it.
How has the system improved your
company’s security?
It significantly reduced generic passwords,
guided the users to adhere to a certain
password complexity, 2FA implementation
has added the secondary layer that helped to
avoid unauthorised access and the offboarding
process became automated so that it removed
the possibility of manual mistakes.
IMPLEMENTING ONELOGIN SSO HAS
NOT ONLY HELPED US TO STREAMLINE
THE PROCESS BUT ALSO INCREASED
SECURITY AND REDUCED SUPPORT
HOURS REQUIRED BY OUR
SYSTEM ADMINS.
How have your employees and
customers responded to the
new solutions?
Internal customers liked the simplicity of
use and the time saved in logging on to
different portals. As in the current scenario
they only need to logon once and have
access to all their tools.
Can you explain the main security
issues Noon faces and how OneLogin
has helped you with these?
What necessitated your decision to
implement the solutions?
It was the importance of securing different
platforms internally and streamlining the
process of administration.
Can you explain how OneLogin has
facilitated you to do the following?
(a) Reduce helpdesk tickets through selfservice
password resets.
system admins to manage this. Now we are
managing 7,000 users with three system
admins only.
How has OneLogin helped Noon
become more productive?
By reducing the number of clicks users
need to login to their daily tools and at
the same time increase the security aspect
of the authentication via OneLogin
protect app.
We have faced a rapid growth of different
tools that departments were using or
requesting. Each of them has a unique
setup and unique settings. Users would
need to logon individually and system
admins would need to manage all these
tools separately which isn’t practical and
efficient as the possibility of mistakes is high.
Implementation of OneLogin has helped us
to streamline process and make OneLogin
the main control portal for our access
management and authentication. •
62 INTELLIGENTCIO www.intelligentcio.com