NEWS
Cupola ensures
Business
Continuity
for its
customers with
enhancements
to contact
centre
capabilities
Recognising the urgent need for
organisations to maintain Business
Continuity through the current global crisis,
Cupola Teleservices, the Middle East’s
pioneer in outsourced contact centre services
has worked with Avaya, its trusted partner for
advanced contact centre and collaboration
solutions, to further enhance its contact
centre capabilities. As the BPO partner to
several multinational corporations across
vital sectors including government, financial
services, food and beverage, transportation
and logistics and education, Cupola’s
technology upgrade will ensure that the
critical customer services these organisations
rely on it to deliver will meet increased
consumer demand.
Sajjad Hamid, Group Head – Sales and
Marketing, Cupola, said: “Because of social
distancing, restrictions on movement and
general concerns in these challenging times,
consumers are increasingly dependent on
digital and telephonic support channels to
get answers to their pressing queries.
“At this time when our outsourcing services
are more vital than ever, we at Cupola want
to assure our customers that we have made
the necessary investments to safeguard the
continuity of their services. We are also here
to enable organisations that are struggling
with the impact of the outbreak to offload
their customer service workloads to us.”
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10 INTELLIGENTCIO