NEWS
Finastra
research
reveals strong
interest in Open
Banking among
UAE banks
Moro Hub launches Unified
Communication Cloud Service
powered by Avaya
Mohammad Bin
Sulaiman, CEO of
Moro Hub
Finastra research reveals that nearly nine
out of ten (88%) financial institutions
in the UAE plan to enable Open Banking
in the next 12 months. The demand from
UAE banks for further collaboration is
driven by innovation in customer service
and the customer experience. However, the
main factors challenging greater industry
collaboration in the region, according to those
surveyed, include potential reduced control
indecision-making (48%), complex regulation
(47%) and legacy systems (46%).
The findings are revealed in Finastra’s Open
Banking and Collaboration: State of the
nation survey 2020, which was conducted
before the Coronavirus outbreak among
774 financial institutions across the United
States, United Kingdom, Singapore, France,
Germany, Hong Kong and the UAE. More
than 100 responses were gathered from
financial institutions in the UAE.
Wissam Khoury, SVP and General Manager
MEA and APAC at Finastra, said: “It is
encouraging to find strong levels of support
for the principles of industry collaboration
and Open Banking within the UAE banking
community. The biggest benefit for the
masses is that Open Banking changes
how banks handle customers’ financial
information, putting control back in the
hands of the customer.”
Moro Hub (Data Hub Integrated
Solutions owned by DEWA), a
wholly owned subsidiary of Dubai
Electricity and Water Authority
(DEWA), has launched Moro Connect, a
disruptive offering that provides Unified
Communications-as-a-Service (UCaaS)
and Contact Centre-as-a-Service (CCaaS)
for businesses across the UAE.
Moro Connect is built on technology
powered by Avaya, a global leader in
business communications software,
systems and services.
As enterprises race towards business
transformation, organisations in the
UAE are proactively seeking ways to
address the challenges brought on by
increased digitisation. Businesses today
are progressively relying on advanced
technologies and trends such as video,
mobile, social media and more, to
emerge successfully in increasingly
competitive markets. The collaboration
between Avaya and Moro Hub will enable
businesses in the UAE to deliver services
to their customers faster at significantly
reduced total cost of ownership (TCO),
with better return on investments (ROI).
Mohammed Bin Sulaiman, Moro
Hub’s CEO, said: “Businesses in the
UAE are increasingly adopting ICT in
their daily operations to boost their
productivity, growth and to accelerate
Digital Transformation. At Moro Hub, we
recognise the importance of embracing
technology to power innovation to
devise new products, services and
processes. Through our partnership with
Avaya, Moro Hub will be introducing
groundbreaking unified communication
solutions in the UAE.”
10 INTELLIGENTCIO www.intelligentcio.com