NEWS
Batelco launches cloud unified
communications platform
Batelco, the leading digital
solutions provider in Bahrain, has
announced the launch of its latest
digital enterprise solution, Batelco Cloud
Unified Communications.
This is set to provide enterprise customers
with access to communication, collaboration
and productivity capabilities without the
need for investing in costly equipment.
Batelco’s Unified Cloud Solution will provide
enterprise customers with the opportunity
to benefit from a wide range of features
including business instant messaging, voice
and video calls, conferencing, as well as
many other collaboration tools.
Abderrahmane Mounir, Batelco GM
Enterprise, said: “We are pleased to
be launching this innovative new
solution through which we aim to
support the advancement of the local
telecommunications industry. Cloud Unified
Communications is part of Batelco’s
digital communications product portfolio
introduced for our enterprise customers
and enabling us to support their Digital
Transformation journey. Batelco is providing
the tools to fit the modern and agile work
style, helping users who are constantly on
the go and working remotely from any
location to be more flexible, as their office is
with them wherever they go. We believe that
it’s the perfect time to launch this product as
it meets all of these requirements.”
The solution also offers customers the
convenience of switching in real-time
between different devices effortlessly from
any location and is characterised by ease of
use, reliability and flexibility.
AI COVID-19 diagnosis service launched for
people of determination in Egypt
efforts of the MCIT to support the Egyptian
government’s plan to effectively mitigate
COVID-19 challenges.
Amr Talaat, the Minister of Communications
and Information Technology in Egypt,
explained this first of its kind service in
the Arab World and Africa represents the
ministry’s latest effort to ‘reach all segments
of society, provide technical support to face
the current crisis and keep citizens safe.’
Egypt’s Ministry of Communications
and Information Technology (MCIT)
has joined forces with the United Nations
Development Programme (UNDP) and
Avaya to extend the capabilities of WASEL
– its dedicated contact centre service
for people of determination – with the
addition of automated testing for COVID-19
symptoms for the deaf and hard of hearing.
A world first, this chatbot utilises AI to
enable sign-language based interaction,
providing users intuitive access to critical
COVID-19 related information and support.
The service is conveniently available via the
Tamkeen website or WASEL smartphone
application. This initiative aligns with the
Randa Aboul-Hosn, UNDP’s Resident
Representative in Egypt, stressed the
importance of using ICT solutions to combat
the spread of COVID-19 especially for people
with special needs. She highlighted that her
organisation’s partnership with MCIT Egypt
and Avaya has successfully materialised
into an easy-to-use solution that is carefully
designed to help deaf and hearing-impaired
people cope with the challenges imposed by
the on-going pandemic.
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