LATEST INTELLIGENCE
SMART SERVICE MANAGEMENT FOR
SMART DEVICES
MOBILITY CREATES NEW CHALLENGES
PRESENTED BY
Today, there probably aren’t many
larger enterprises without their share
of staff using „smart“ devices such as
smartphones or tablets. Originally, however,
these smart devices were designed for the
consumer market.
This poses a whole new set of challenges for
the administrator in the mobile enterprise,
especially when it comes to orchestrating IT
service management (ITSM) and enterprise
mobility management (EMM).
The systems administrator needs a farreaching
integration of his ITSM and EMM
solutions so as to be able to provide mobile
end users with IT services as fast and as
easily as possible.
This whitepaper explains how an
administrator can enable providers to
deliver mobile devices directly to end
users while simultaneously taking the
devices under management, so that end
users can be productive as swiftly as
possible; and it discusses how this is
even possible with the end users’
personal devices (BYOD), and how this
facilitates work continuity even after
losing one‘s device. •
Download whitepapers free from
www.intelligentcio.com/me/whitepapers/
www.intelligentcio.com
INTELLIGENTCIO
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