CASE STUDY
As part of its US$5 million technology
investment programme, the nextgeneration
ERP equips Eltizam with
enhanced process automation, increased
mobile capability, productivity and flexibility
and real-time analysis of business data at
lower cost of ownership.
Through the implementation of the solution,
Eltizam will be able to benefit from the
platform’s ability to seamlessly enable
operations and facilitate business growth by
providing real-time analytics of large volumes
of data, using built-in HANA Analytics.
In addition, it prepares companies for future
development and integration with the
Internet of Things (IoT), Blockchain, Artificial
Intelligence (AI) and Machine Learning (ML).
The ERP software package SAP S/4HANA
covers all Eltizam’s core back-end operations,
such as order-to-cash, procure-to-pay, planto-product
and request-to-service and other
core capabilities.
Chris Roberts, CEO, Eltizam Asset
Management Group, said: “Eltizam remains
keen to drive Digital Transformation across
various operational areas of the organisation
to enhance efficiency. Adoption of
technological advancements have become
so important, both for individuals and
corporations, in order to fully benefit from
the advantages of digitisation. Eltizam
remains committed to staying ahead of
the curve by investing in and adopting the
latest industry technologies to work better,
faster and ensure customer satisfaction.
Furthermore, technology is one of the six
important pillars of our company’s culture,
which we call ‘Get Wonky’.”
“We look forward to reaping the benefits
of SAP S/4HANA platform – from sales
transactions to complex analytical
applications – which is also set to
significantly increase our productivity and
enhance the services that are being offered
to our clients. Apart from improved customer
experience and productivity, the speed of
SAP S/4HANA cloud will help our business
arrive at better, more informed decisions
thanks to its capability to process data in
real-time. We are already seeing benefits of
SAP S/4 HANA in allowing our teams to work
remotely, with full system capabilities, which
is critical during the current challenges posed
by the COVID 19 virus.”
Mansoor Khan, Group IT Director of Tamouh
Integrated Business Services (TIBS), a direct
subsidiary of the Eltizam Group, which
operates across the UAE and MENA region,
said: “In this era of Digital Transformation,
large organisations build their operations
around ERP systems. S/4HANA has the
ability to transform end-to-end operations
for clients-serving businesses, by enabling
the intelligent digital ERP solution. The
solution will allow Eltizam to respond to new
customer demands faster and develop a
digital roadmap.”
TIBS implemented the solution across
the group of companies. It provides its
clients with specialised business solutions
focused on system automation and process
efficiency, thereby enabling them to boost
customer satisfaction and happiness.
Intelligent CIO asked Chris Roberts, CEO,
Eltizam Asset Management Group, further
questions about the solution.
What necessitated your decision to
implement the solution?
Eltizam’s growth trajectory over the past
decade, and our future-proofing agenda
(including the growing requirements for
THROUGH IMPROVED REMOTE-WORKING
CAPABILITIES OVER THE LEGACY SYSTEM,
OUR EMPLOYEES ACROSS THE GROUP
HAVE MANAGED TO WORK SEAMLESSLY
FROM REMOTE LOCATIONS.
increased mobility and real time data
capabilities), outlined a clear need for a
next generation ERP system to support our
future growth plans. Prior to doing so, we first
evaluated a number of strategic options and
based on our assessment, the SAP S/4 HANA
came out on top as a platform that meets
our future needs.
It has been very useful and effective as the
platform enables us to seamlessly operate
and facilitate business with the real-time
analytics of large volumes of data using the
built-in HANA Analytics feature. Moreover,
the system has several other features
that we are looking to capitalise on as we
integrate other technologies such as the
Internet of Things (IoT), Blockchain, Artificial
Intelligence (AI) and Machine Learning into
our services and operations.
Has the solution given you
increased visibility into your
operations? If so, how?
The data analytics capabilities of S/4 HANA
have definitely provided our leaders (group,
entity and function level) with better visibility
into their operations. What used to be a
month-end system generated Excel report
is now a few clicks through a mobile app –
available 24/7 and not restricted by on-site
data networks. Even though we have not
extracted the full benefits of this part of the
new system, some degree of improved visibility
has been evident to date and the general
feedback we have received so far is positive.
Is the solution delivering on
your objectives?
Although we did not have a crystal ball to
predict the COVID-19 pandemic, this current
situation has turned out to be the best
proof that our system-objectives have been
met. Through improved remote-working
capabilities over the legacy system, our
employees across the group have managed
to work seamlessly from remote locations.
We could not have asked for a better test of
the system’s capabilities than the current
situation that we are facing.
How far has the solution future
proofed your company?
With the challenges presented by the
COVID-19 pandemic and restrictions on
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