FINAL WORD
“
BY MAKING THIS STRATEGIC
DECISION, YOU CAN AVOID TAKING A
RISKY ‘RIP AND REPLACE’ APPROACH
AND AVOID INTERRUPTION DURING
YOUR TRANSFORMATION.
while providing cloud and cost governance,
account/access management, reporting and
analytics, self-service portal and ChatOps.
What best practice advice would you
offer CIOs looking to improve their
Digital Transformation strategies?
It’s understandable that many CIOs
may be looking to improve or refine their
Digital Transformation strategies to ensure
they are future-proof. After all, Digital
Transformation is now an imperative
rather than an option. Core to any
such strategy should be the ‘smart’
transformation we advocate and support
our customers to achieve.
Anas Jwaied, Managing Director – Middle
East and Africa, Micro Focus
Our Enterprise Service Management is
the single front door to IT and Enterprise
Service Requests and a fully automated,
engaging, service management experience
that saves money. It’s a single solution,
based on analytics and Machine Learning,
for enterprise and IT Service Management
and IT Asset Management. Out-of-the-box
it enables faster support resolution, fewer
service outages and lower ticket volumes.
Entirely codeless configurations and modern,
container-based delivery assure low TCO. The
intuitive, consumer-grade portal improves
user self-sufficiency and satisfaction and
decreases ticket volume. The solution with
social-media lookalike and experience can be
deployed in the public cloud or on premise or
can be consumed as a service. ITIL-aligned,
it automates out-of-the-box IT and non-IT
processes, workflows and tasks and can be
easily extended for custom, workflow-based
applications without coding.
With the trend to transform and consume
everything as a service from public cloud
service providers in the region, we are
offering Hybrid Cloud Management as a
unified automation framework which allows
IT to select and aggregate public cloud
services, design, deploy, manage and govern
tuned hybrid resources, more fully automate
private cloud and orchestrate IT processes
On another hand, Robotic Process
Automation provides a practical, nonintrusive
way to build, scale and secure
automated business processes across the
enterprise. Software robots mimic UI-based
human actions to perform everyday tasks,
while keeping underlying IT infrastructure
intact. Robots interact with apps and systems
just like people do. But they are faster, more
accurate, highly secure and never sleep.
They save time. They cut costs. And they
free human employees to focus on more
important things.
To complement operations with
development and transform towards
DevOps, Release Management solutions
simplify application deployments across
all environments by offering visibility and
efficiency across the delivery pipeline,
enabling repeatable, reliable and audit
compliant processes. Complexity is the
enemy of velocity and simplification
improves application delivery acceleration
and operational stability. With Micro Focus
you can streamline and remove barriers to
continuous delivery through automation
to ultimately reduce cycle times, deliver
applications with confidence and provide
end-to-end compliance and control
throughout the process.
To continue the journey and transform
DevOps to DevSecOps, Next-Gen SOC
solutions equip your SOC team to deal with
constantly evolving threats by combining
real-time correlation with Machine Learning
analytics and automation.
It detects and points analysts to real threats,
in real time. By automatically identifying and
prioritising threats, teams avoid the cost,
complexity and extra work associated with
chasing down false positives.
It can be tempting to simply pull existing
technologies and replace them with
seemingly ‘better’ tools, and while this
can certainly work in some cases, in many
others it can leave organisations vulnerable
to downtime and decreased productivity as
teams grapple with these new systems.
By using tools that enable them to bridge
that gap between the existing and the new,
companies are instead taking smart steps
towards their digital futures.
Are there any other trends
you expect to see in this space
looking forward?
It’s clear that the march to digitalisation is
not slowing down and, in order to remain
competitive in a tough market, companies
must embrace these new technologies
to give them the vital tools they need to
survive and thrive. Unfortunately, the time
to be complacent is over and the time
for action is upon us – there might be
challenges along the way but it doesn’t
have to be traumatic if you make ‘smart’
an integral component of your strategy. •
“
DIGITAL
TRANSFORMATION
IS NOW AN
IMPERATIVE
RATHER THAN AN
OPTION.
84 INTELLIGENTCIO www.intelligentcio.com