Intelligent CIO Middle East Issue 57 | Page 23

LATEST INTELLIGENCE TRANSFORMING THE IT VALUE CHAIN ACCELERATE DIGITAL TRANSFORMATION AND REALISE BETTER BUSINESS OUTCOMES PRESENTED BY Digital Transformation should be on every organisation’s agenda. And IT is in the perfect position to help drive this transformation. But is your IT organisation able to deliver? This ebook outlines the need for the transformation of current IT experiences to deliver on corporate Digital Transformation goals, improve IT service delivery and support, and, ultimately, realise better business outcomes. Consider the IT organisation status quo On the one hand, working in IT is getting easier-with technologies available, including Artificial Intelligence (AI)-enabled capabilities, to make both work and life easier. On the other, the performance bar is being raised thanks to higher expectations coming from both the business and employees. These higher expectations are being driven by a number of factors, including: • Employee expectations of IT – today’s employees expect the consumer-like quality of service they receive in their personal lives to be replicated at work • Digital Transformation strategies – improving back office operations is vital to supporting front-office Digital Transformation. • A focus on value creation over cost reductions – the business conversations and direction for internal IT organisations has changed. • The increased reliance on IT services and support capabilities – with IT issues have become business-related issues that affect productivity and operations. To successfully address these drivers, your organisation will need to transform the IT experience. • Download whitepapers free from www.intelligentcio.com/me/whitepapers/ www.intelligentcio.com INTELLIGENTCIO 23