LATEST INTELLIGENCE
TRANSFORMING THE IT
VALUE CHAIN
ACCELERATE DIGITAL TRANSFORMATION AND
REALISE BETTER BUSINESS OUTCOMES
PRESENTED BY
Digital Transformation should be on
every organisation’s agenda. And
IT is in the perfect position to help
drive this transformation. But is your IT
organisation able to deliver? This ebook
outlines the need for the transformation of
current IT experiences to deliver on corporate
Digital Transformation goals, improve IT
service delivery and support, and, ultimately,
realise better business outcomes. Consider
the IT organisation status quo On the one
hand, working in IT is getting easier-with
technologies available, including Artificial
Intelligence (AI)-enabled capabilities, to
make both work and life easier. On the other,
the performance bar is being raised thanks
to higher expectations coming from both
the business and employees. These higher
expectations are being driven by a number of
factors, including:
• Employee expectations of IT – today’s
employees expect the consumer-like
quality of service they receive in their
personal lives to be replicated at work
• Digital Transformation strategies –
improving back office operations
is vital to supporting front-office
Digital Transformation.
• A focus on value creation over cost
reductions – the business conversations
and direction for internal IT organisations
has changed.
• The increased reliance on IT services
and support capabilities – with IT issues
have become business-related issues that
affect productivity and operations.
To successfully address these drivers,
your organisation will need to transform
the IT experience. •
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