LATEST INTELLIGENCE
EMPOWER END-USERS WITH
BETTER EXPERIENCES
PRESENTED BY
wWhy is end-user computing
innovation important?
Business landscapes have changed with the dawn of new
technologies, and as a result, the end-user computing
experience has changed as well. More is required today
to allow employees in a variety of locations to access
applications their work revolves around.
Outstanding user experience: End-users need to get
work done and the best way to do that is to provide the
most optimal end-user experience with any device.
Pervasive workforce mobility: Employees want to work
from anywhere, anytime and from any device, even
multiple devices.
Cloud services and data: You’re moving everything to
the cloud, from your corporate data to your applications
and other enterprise services.
Operational cost reductions: Your IT spend is being
dramatically curtailed, forcing you to make more
with existing investments and to upgrade only when
significant OPEX and CAPEX reductions are guaranteed.
How do you keep your focus on the end-user to ensure
the best possible computing experience? First of all,
you need to make sure you gather comprehensive
user requirements. Analyse the tasks they’re doing,
how they’re doing them, the overall workflow, and
the applications involved. You should also storyboard
proposed solutions and run them past the end-users,
in order to solicit their impressions prior to any pilot
programs and usability tests. It’s best to know that
you’re veering off course early on, before you make
further investments into possible solutions. Then, as you
begin to ramp up end-user testing-and user testing is
probably the most important part of it all-make sure that
you structure the way that users carry out their tests and
the way that you record the results. •
Download whitepapers free from
www.intelligentcio.com/me/whitepapers/
www.intelligentcio.com
INTELLIGENTCIO
23