COUNTRY FOCUS: UAE
After integrating with ManageEngine
OpManager, we are now able to manage our
IT infrastructure so well that we have better
control over the IT infrastructure.
The advanced best practices
solution includes:
• ITIL reference model
• Predefined service management
processes, complete with detailed
procedures and work instructions,
presented in an intuitive webbased
format
• Incident and service
request management
• Problem management
“
SERVICEDESK
PLUS IS A VERY
USER-FRIENDLY
APPLICATION
AND CAN BE
IMPLEMENTED
EASILY.
• Configuration management
• Change management
• Service-level management
• Asset management with IT asset
scanning and option for creating
relationship and history of the assets.
What is the benefit of having
reduced ticket response times?
Often, process definition can undermine
execution plans. Best practice ITSM
workflows enable critical benefits,
allowing us to significantly reduce the
time spent on process definition efforts
and to devote fewer internal and external
IT resources to these efforts. In addition,
ServiceDesk Plus provides a step-by-step
approach for registering a service request.
This approach guides our help desk team
www.intelligentcio.com
INTELLIGENTCIO
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