NEWS
Saudi German Hospital improves patient
experience with AI bots from Automation Anywhere
add value and support caregivers in the
treatment process by providing deeper
insights on the patient’s specific condition,
lifestyle and patient behaviour in real time,”
said Dr Reem Osman, Group CEO, Saudi
German Hospitals UAE.
“The cognitive and AI technology infusion
will empower our Intelligent Patient
Platform to expand competencies and
deliver better outcomes.”
Automation Anywhere, a global leader
in Robotic Process Automation (RPA),
has announced a collaboration with Saudi
German Hospital (SGH), using AI-powered
software bots to help improve patient
care and automate end-to-end business
processes during the COVID-19 crisis.
The digital workers provided by Automation
Anywhere are expected to transform SGH front
and back offices to modernise key touchpoints
– from patient on-boarding to insurance
billings, office management operations
and other financial processes – ultimately
improving business resiliency for one of the
largest healthcare providers in the region. The
deployment was facilitated by Advansys ESC.
“The addition of newest automation
capabilities will allow SGH hospital to
The RPA implementations are expected
to have a huge impact to reduce patient
waiting times and improved patient
experiences. Automation Anywhere and
Advansys ESC worked with Saudi German
Hospital to also identify automation
opportunities in its insurance and finance
departments that typically handle highvolume
manual processes, such as insurance
eligibility, insurance pre-authorisation and
patient enrolment.
Visa study finds 94% of SMBs and 90% of
consumers in UAE have adopted new behaviours
amid COVID-19
Visa, a global leader in digital payments,
has published its global Back to Business
Study assessing the dramatic shift to digital
commerce in response to the pandemic,
driven largely by changing consumer
expectations for a safe and touchless
payment moment. As small and micro
businesses (SMBs) continue to endure the
financial impact of COVID-19, one thing is
clear: rethinking the checkout or point-ofsale
(POS) experience is essential for survival.
New normal means new habits: According
to the study, 9 out of 10 consumers in the
UAE (90%) have changed how they pay
for purchases due to COVID-19, including
shopping online when possible (59%), using
contactless payments (52%) and not using
cash as much (40%).
Contactless payments have become a driving
differentiator. Nearly all (90%, compared
to 63% globally) UAE consumers would
switch to buying from a store that installed
contactless payment systems. In fact, almost
three in four (72%, compared to 48%
globally) UAE consumers wouldn’t shop at a
store that only offers payment methods that
require contact with a cashier or other shared
devices. Shahebaz Khan, General Manager,
UAE, Visa, said: “Consumers are putting
COVID-19 safety measures at the top of their
shopping agenda and favouring businesses
that do the same. Historically, we have seen
behaviour change at the POS as a gradual
shift over time.”
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