COUNTRY FOCUS : JORDAN
Officer and Internal , Chest , Intensive-care and Pathology Specialist , King Abdullah University Hospital . “ It provides all the medical services we need and without any restrictions .”
“ We ’ re proud of our longstanding and long lasting partnership with DXC ,” added Prof Ismail Matalka , CEO , King Abdullah University Hospital . “ We ’ re working together to continuously improve and upgrade our health information system .”
However , change is rarely easy and some of the hospital ’ s staff initially resisted using the new healthcare information system . To help overcome this resistance and increase usage , DXC has provided continuous staff training .
This training has delivered other benefits , too . Some staff members have found that the training opens new opportunities for them , both within the hospital and at other healthcare centres in Jordan and abroad . Training provided by DXC has also helped the hospital ’ s technical and logistics teams cope with the new and updated devices .
As part of the work , DXC helped the King Abdullah University Hospital to apply best practices not only with the new healthcare information system , but also throughout the hospital . This has improved overall ease and speed , in part by providing more comfort to the patients and creating a greater sense of trust . Smart usage of the system has lowered costs for the hospital , patients
AS PART OF THE WORK , DXC HELPED THE KING ABDULLAH UNIVERSITY HOSPITAL TO APPLY BEST PRACTICES NOT ONLY WITH THE NEW HEALTHCARE INFORMATION SYSTEM , BUT ALSO THROUGHOUT THE HOSPITAL .
and insurers alike , even as it helps increase the number of patient visits . That , in turn , has increased the hospital ’ s income .
The improvements Prof Matalka refers to include King Abdullah University Hospital ’ s new status as Jordan ’ s first fully computerised and paperless hospital . This advance has simplified both the recording of patient information and the generation of reports based on that data . “ Patient information and medical procedures are accurate , as they are controlled by the system ,” added Dr Khaldoon Bashaireh , Deputy CEO , King Abdullah University Hospital .
King Abdullah University Hospital now plans to transform itself into a “ smart hospital ” by connecting all devices used internally to the medical information system . One important goal of this effort will be to dramatically reduce the number of errors introduced during information entry , which was formerly done by hand .
The hospital also hopes to take advantage of DXC ’ s long experience helping other customers in healthcare . Together , DXC and King Abdullah University Hospital are readying several new IT projects , including the creation of mobile apps that will be used by both patients and staff .
Dr Al Faouri said : “ We trust DXC to always get the latest technology .” •
• Outdated health information system
• Inability to provide end-to-end information services
• Unhappy users
• Develop a new IT architecture
• Implement state-of-the-art health information system capable of providing services from end-to-end
• Train employees
• Faster patient service with fewer errors
• Ability to generate reports and analyse data in detail
• Reduced costs , both direct and indirect
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