Intelligent CIO Middle East Issue 59 - Page 17


ServiceNow partners with Cisco to enhance contact tracing capabilities

ServiceNow , a digital workflow company , has announced a new integration with Cisco DNA Spaces to enhance contact tracing with its Wi-Fi-enabled Proximity Reporting app .

The integration will help businesses returning employees to the workplace by monitoring their workspaces closely for physical distancing . The company has also added new capabilities to its ServiceNow Safe Workplace suite , making travel for business safer and more manageable .
The integration with Cisco DNA Spaces will allow joint customers of ServiceNow and Cisco to seamlessly import location-based data into the ServiceNow Contact Tracing app
and identify potential interactions with an infected employee . Proximity Reporting from Cisco DNA Spaces allows customers to better understand the extent of each interaction and potential exposure to floors and buildings across the workplace . This is based on employees ’ Wi-Fi network connections to laptops or mobile devices , so case managers can take immediate and informed actions . The new integrated solution will help to reduce workplace transmission of infectious diseases , like COVID-19 , by identifying on-site employees who might have been in contact with an infected employee .
“ We are committed to innovating and expanding the ServiceNow Safe Workplace suite to help businesses manage the new and complex workflows required to help keep employees healthy and workplaces safe ,” said Blake McConnell , Senior Vice President of Employee Workflow Products at ServiceNow .

Manama Internet Exchange platform records strong growth in traffic and data

Since the inception of Manama-IX in June 2019 , the platform has experienced continuously strong growth in traffic and data exchange , supporting its strategic agenda of becoming a leading Internet hub for the MENA region .

The growth in traffic volume underscores the efforts of MN-IX to become a leading and highly reputable Internet exchange as well as being internationally recognised as a digital gateway from the Middle East to the rest of the world .
“ Through our platform , we are able to improve user experience and reduce latency for customers .
Our goal is to develop MN-IX into a thriving interconnection platform and continue to support Bahrain ’ s vision for the Kingdom as a key digital hub .”
The vision behind MN-IX is to contribute toward the development of Internet services across the region including interconnecting regional Internet exchanges , cloud service providers , content delivery networks ( CDNs ) and retaining regional traffic , leading to ultimately enhancing user experience .
Adel Al-Daylami , Chief Global Business Officer at Batelco said : “ It gives us great pleasure to witness such an increase in traffic and data exchange , which forms a key milestone for the MN- IX platform . “ This highlights the platform ’ s capability to meet the capacity requirements of Internet and content providers , as we have witnessed them expanding their services across multiple geographic locations , seeking to bring their data traffic closer to the end-users .
Adel Al-Daylami , Chief Global Business Officer , Batelco www . intelligentcio . com INTELLIGENTCIO 17