LATEST INTELLIGENCE

An unprecedented pivot in unprecedented times

When planning began for Knowledge 2020 ( K20 ), ServiceNow ’ s annual spring user conference , no one could imagine the challenges and changes soon coming to the world .

In March of 2020 , to ensure the safety and health of attendees , partners , and community , it was announced that the popular event would be transformed into a digital experience ; an online

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showcase rolled out over six weeks , exploring all the ways you can unlock productivity through modern digital workflows , highlighting the latest customer and platform innovations , and inspiring the ServiceNow community to continue to create great experiences for their customers and employees .

From May 4 to June 11 , 2020 the new K20 Digital Experience offered over 1,000 high-value online keynotes , presentations , demos , and training across 19 channels . More than 70,000 of your peers registered , with some sessions seeing “ live ,” virtual audiences of nearly 4,000 .

This K20 Digital Experience Book of Knowledge

This ebook presents a taste of what was covered around ServiceNow ’ s IT operations management ( ITOM ) solution , highlighting major thought leadership presentations , as well as breakout sessions – led by customers and solution experts .

Since K20 Digital Experience lives on with recorded presentations and demos available on-demand , we ’ ll provide session titles and numbers to help you easily find them for further exploration in our event video portal : knowledge . servicenow . com

If you did not register or attend the original K20 Digital Experience , no worries .

Simply register on the site for complete access . There is no charge . •

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