TALKING business
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The hospitality industry has been a keen adopter of technology , from Wi-Fi as central to guest satisfaction to embracing in-room assistants , consumer trends have rapidly driven and changed the industry . However , there ’ s a key technological shift still to come – Edge networking .
The Edge is more than just a technical concept , it is the culmination and coming together of many of the most talked about technologies of the past few years and crucial to improving guest experience .
We define the Edge as the new experiences being enabled by edge technologies for customers , employees , students , patients and any users of network services . Edge technologies allow the processing of data by devices at the Edge of networks , which is where users and devices are . It is where things connect to the network , whether they are wired or wireless . The Edge is where actions take place . Over time , these actions at the Edge will become smarter .
The opportunity at the Edge is driven by many things , including smart applications powered by Artificial Intelligence ( AI ) and Machine Learning ( ML ), mobile devices , Internet of Things ( IoT ) technologies , data analysis , nextgeneration Wi-Fi , 5G communications and ‘ edge-to-cloud computing .’
The new edge network combines AI , ML and automation to continuously learn , predict and adapt to changes , needs and threats in real time . The new edge network utilises technologies and software to make sense of the resulting insights , enabling businesses to act and respond , optimising the experience for the customer or user wherever they are .
Pushing intelligence out to the Edge will drive change in the design of our products , services , processes and organisations , and transform how decisions get made – giving greater autonomy to the devices at the Edge .
According to Gartner , Edge Computing will be a necessary requirement for all digital businesses by 2022 . With potentially trillions of dollars being invested in the hope of generating huge economic returns , the argument for paying attention to the Edge opportunity is clear and the window for learning and action is narrowing .
Jacob Chacko , Regional Business Head , Middle East , Saudi and South Africa ( MESA ), HPE Aruba
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THE NEW EDGE NETWORK UTILISES TECHNOLOGIES AND SOFTWARE TO MAKE SENSE OF THE RESULTING INSIGHTS , ENABLING BUSINESSES TO ACT AND RESPOND , OPTIMISING THE EXPERIENCE FOR THE CUSTOMER OR USER WHEREVER THEY ARE . www . intelligentcio . com INTELLIGENTCIO
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