LATEST INTELLIGENCE
AUTOMATION FOR THE FUTURE ENTERPRISE
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The Future Enterprise is IDC ’ s vision for how firms must organise and invest to participate in increasingly digital-focused markets . Organisations , however , will have to master nine competencies to become a Future Enterprise . Our current Digital Transformation research shows that nearly half of all companies now have long-term digital strategies that form the basis for an end state that incorporates empathy , intelligence , resiliency , and empowerment at scale .
This InfoBrief describes the role that Intelligent Automation and Operations Technologies can play in how organisations become the Future Enterprise .
IDC Predicts : The Future Enterprise
By 2022 : 75 % of enterprises will embed Artificial Intelligence ( AI ) into customer-facing technologies and processes using AI-based software to discover operational and experiential insights to guide innovation .
Agile Everywhere : DevOps methodologies and teams now play a large role in meeting digital innovation targets .
From Processing to Sensing : New computer models sense-compute act as opposed to input process-output . Data pipeline management is key to making this happen .
Intelligent Automation : From IT operations to business processes , intelligence in automation will help orchestrate data and actions to achieve real business outcomes .
Rising Expectations Around Experience : More convenience , customisation and control on how tasks and work gets done .
Economies of Intelligence : AI , human , and organisational ‘ learning ’ fuels asymmetric advantage as data assets increase in value and not just volume .
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By 2024 : 80 % of all new programming languagebased applications developed will be deployed in containers to improve deployment speed , application consistency and portability .
By 2025 : Over two-thirds of the G2000 will have become high-performance , large-scale producers of software-based digital innovation .
Organisational priorities have shifted as a result of the pandemic . Cost containment is an immediate concern , but enterprises have indicated priorities which will have a lasting impact on their resiliency . They are : Customer engagement outcomes , operational excellence and data monetisation . p
Capabilities Fundamental to Achieving the New End State
Building Digital Trust : Escalating threats mandate strategic responses that minimise risk and increase customer trust .
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