LATEST INTELLIGENCE
FAST-TRACK ENTERPRISE SERVICE MANAGEMENT APPLICATIONS WITH CODELESS CONFIGURATION
eExecutive summary deploy
IT organisations play a vital role within the digital enterprise . Driven by increasing business demands and new use case scenarios , IT must deliver new , innovative solutions within short timelines and tight budgets .
While IT organisations traditionally leverage and extend out-of-the-box best practices to control license , deployment and operational costs , meeting new demands requires a new approach – namely ,
codeless configuration .
Through codeless configuration , IT can quickly and efficiently customise and extend service management solutions to meet the organisation ’ s unique requirements .
This whitepaper discusses the requirements for and benefits of codeless configuration . It also illustrates how codeless configuration with Micro Focus Service Management Automation X ( SMAX ) streamlines and simplifies application creation . innovative solutions that enable them to respond to change quickly and efficiently .
IT plays an important role in enabling the business through IT service management ( ITSM ) and enterprise service management ( ESM ). In many cases , however , service management solution deployment is slow and costly . Instead , IT needs to deploy feature-rich ESM and ITSM solutions that deliver business value by :
• Responding to changing business requests quickly
• Driving down service management deployment and operations costs
• Combining best practices with easy extensibility into non-IT areas
Traditional service management solutions fail to adequately meet business requirements . They are often limited to IT use cases , which means they are illsuited for non-IT usage such as human resource and facility workflow management . To support these use cases , typical service management solutions might require additional licenses , resulting in higher cost .
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The new standard
For enterprises today , change has become the new standard , driven by numerous disruptive technologies , as well as the ever-growing trends toward globalisation and digitalisation . To remain competitive and enable growth , enterprises must
A new approach is required – one that leverages advanced automation , analytics , machine learning and out-of-the-box best practices , effectively extending the solution into non-IT areas . Such a service management solution must also meet each organisation ’ s unique requirements and situations , including whether the organisation has a dedicated IT department . p
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