CIO OPINION
More than three-quarters of the world ’ s transaction revenue touches an SAP system , with US $ 3.5 trillion in B2B spend crossing our business network annually and 98 % of the 100 most valued brands running on our innovations .
premise and outcome have been a streamlined experience in engagements with our customers , strengthened relationships as evidenced by our significant increase in net promoter score , as well as a focused feedback loop through to engineering that ensures our customers ’ voice inspires every line of code , every business process and every single digital interaction . In short , we have shaped our entire organisation around the customer and fine-tuned how we work together and with our partners to deliver a full-cloud future .
Looking ahead , the voice of our customer needs to reach even deeper into our organisation . My promise is to channel the voice of our more than 440,000 customers as we accelerate this transition to the cloud , deliver long-term value , and innovate new solutions , business models and commercial models .
Our announcement of a strategic partnership with global technology services company NTT late last year is a case in point . We combined SAP technologies around the Internet of things , Edge Computing and Machine Learning with NTT ’ s industry-leading suite of information and communications technology ( ICT ) and hybrid cloud capabilities .
These connected value chain solutions , which NTT and SAP will co-innovate , aim to deliver a more unified and automated collaboration across customers , suppliers , retailers , manufacturers and logistics providers . This is a salient example of what is to come at scale : Not only delivering on customers ’ Digital Transformation needs but reinventing how businesses run .
Globally we have 100,000 people geared up to serve our customers and we must stay focused on being a local partner that understands the nuances of specific countries and industries .
This means putting global knowledge , skills and insights in local hands and providing easy access to the best of what SAP has to offer .
We ’ ll know we have succeeded when more customers in every market and every industry fully adopt and consume our technologies to derive the greatest possible value from them .
This is our ambition and my passion for our customers in a full-cloud future with SAP . p
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