INDUSTRY WATCH
OVER THE YEARS , IT ’ S BEEN EVIDENT THAT CITIZEN EXPERIENCE IS AT THE HEART OF EVERY TRANSFORMATION PROJECT DIGITAL AJMAN SPEARHEADS . THROUGH THEIR SELECTION OF IBM CLOUD PAK FOR INTEGRATION , THEY WERE YET AGAIN ABLE TO TAKE THE EMIRATE ’ S DIGITAL GOVERNMENT SERVICES TO THE NEXT LEVEL .
Cityscape of Ajman entities in the emirate to simplify the process of paying for fees and services . In the past , implementing such a project would have required the Ajman Department of Finance to go to each entity , check its capabilities , integrate point-to-point and overcome legacy system barriers . Through this project , Digital Ajman was able to integrate all engaged partners with Ajman Pay and connect them to the dedicated local banks for settlements and reconciliations .
Bait Amer , an integrated digital government service which simplifies the process citizens must follow in order to build a house and then move into it .
In the past , building and moving into a new home involved 17 customer facing touchpoints with government entities .
Through IBM Cloud Pak for Integration , Digital Ajman was able to connect Ajman ’ s planning , sewerage , telecommunications , electricity and water departments , among others and reduce customer facing touchpoints to only five .
Bashr , an integrated electronic service which allows investors to establish companies in the UAE within just 15 minutes without the need to visit any government entity . Onboarded onto IBM Cloud Pak for Integration , Ajman ’ s Department of Economic Development was able to smoothly connect with Bashr platform .
The platform connects local and federal government departments , along with various bodies concerned with licensing economic activities in the country . p
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