NEWS
Vodafone introduces Labeeb , an AI powered chatbot in Qatar language is automatically detected and can be seamlessly switched at any point during a conversation .
As part of its wider digitalisation agenda ,
Vodafone Qatar has introduced Labeeb , an Artificial Intelligence ( AI ) chatbot that is available for customers on the Vodafone App . A key part of the telco ’ s continued efforts to drive Digital Transformation in the market and customer usage of its digital channels , Labeeb is also one of the first AIpowered chatbots in Qatar .
Labeeb is enabled via Natural Language Processing capabilities blended with Machine Learning and provides multi-lingual support in both English and Arabic . User
Diego Camberos , Chief Operating Officer , Vodafone Qatar , said : “ Digital Transformation underpins Vodafone Qatar ’ s corporate strategy and is embedded into all of our operations so that we can deliver a premium customer service . Labeeb is a great example of the many ways we are using smart technology to constantly support our customers quickly and efficiently , whilst in an approachable manner that is as similar to human interaction as possible . Our customers are increasingly using digital channels to interact with us and use our services , and we wholly encourage this as we drive digital transformation in Qatar .”
AI-enabled customer services are transforming the scope of web chat and virtual assistants .
Qatar Airways unveils latest version of Honeywell ’ s ultraviolet abin disinfection tech on board
Qatar Airways has become the first global carrier to operate Honeywell ’ s ultraviolet ( UV ) Cabin System version 2.0 , further advancing its hygiene measures on board .
The latest version of the Honeywell UV Cabin System that is owned and operated by Qatar Aviation Services ( QAS ), has been introduced to add flexibility , improve reliability , mobility and ease of use compared to its predecessor , with extended UV wings that treat both narrow and wide areas on board , reducing the overall disinfection time .
Akbar Al Baker , Group Chief Executive , Qatar Airways said : “ As the first global airline to operate the latest version of the Honeywell UV Cabin System V2 on board our aircraft , it is significantly more user friendly and technologically advanced . QAS has continued to maintain our impeccable service during the outbreak of COVID-19 , specifically supporting with repatriation flights and increased cargo workloads .
“ As the first airline in the Middle East to begin trials of the innovative new IATA Travel Pass
‘ Digital Passport ’ mobile app , and most recently – it is in our core to continuously be at the forefront of innovation , and to keep implementing the latest safety and hygiene measures on board and on the ground .”
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