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CoServ began serving North Texas as Denton County Electric Cooperative in 1937 . Operating as CoServ Electric since 1998 , this not-for-profit utility has over 10,478 miles of electric infrastructure serving more than 245,000 electric meters across Denton , Collin , Cooke ,

Grayson , Tarrant and Wise counties . The company ’ s natural gas affiliate , CoServ Gas , was established in 1998 and serves more than 128,000 gas meters in Denton , Collin and Kaufman counties .

Challenge

CoServ wanted to move from manual IT asset management that depended on Excel spreadsheets and Access databases to a centralised and automated IT service management system . It was important that the solution would fit their immediate needs with little or no customisation , while still being scalable for the future .

Solution

PRESENTED BY

CoServ selected Matrix42 Digital Workspace Management ( DWM ) for its functionality and ease of use . It has consistently expanded its use of the modules – from patch and asset management to mobile device management , the self-service portal and service desk – and has met multiple needs along the way within a single , integrated system . p

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