COUNTRY FOCUS : KUWAIT
The Kuwait Ministry of State for Communications and Information Technology recently launched the Sahel app , which unifies and digitises a wide range of Kuwait government services and leverages Avaya technology to create seamless experiences for users across touchpoints . The new platform forms a part of Kuwait ’ s 2035 vision for “ New Kuwait ” as government entities digitally transform .
Kuwait Ministry of State for C Information Technology laun
Kuwait City Skyline at dawn
The Kuwait Ministry of State for Communications and Information Technology recently marked the success of its Sahel mobile application and the Digital Transformation it has achieved in partnership with Avaya . securely . And by integrating Avaya OneCloud Contact Centre platform , it provides a digital window with which citizens and residents can receive notifications and announcements from any government agency , improving the provision of digital services .
The Sahel application is dedicated to the modernisation of government transactions delivering e-government services for a range of departments . The new application transforms the government-to-citizen ( G2C ) experience and marks a strategic achievement in the government ’ s vision for Kuwait 2035 , “ A New Kuwait ”.
According to the Kuwait Ministry of State for Communications and Information Technology , through Sahel , citizens and residents can access government services and complete transactions easily , quickly , and
The contact centre technology also contributes to the government ’ s Digital Transformation ambitions by enabling communication with citizens and residents across entirely digital channels . Transaction receipts are electronically generated and sent through the platform to app users , contributing to the government ’ s paperless ambitions , while improving the overall user experience .
“ The Kuwait Government ’ s goal is to accomplish a full Digital Transformation and that has started by bringing
48 INTELLIGENTCIO MIDDLE EAST www . intelligentcio . com