INTELLIGENT BRANDS // Software for Business
Software AG launches webMethods . io ChatGPT connector to leverage AI in business
Software AG , launched a new ChatGPT API Connector for its webMethods . io integration platform . This will allow companies to integrate OpenAI ’ s new generative AI tool into their business processes , to enhance a number of functions including customer services .
Any company with multi-stage and , or customer-relevant processes , for example the stages in a retailer ’ s product fulfilment and delivery cycle , can use ChatGPT to help send out updates . Companies in industries , from retail to banking to logistics , can rapidly decrease the time taken to deliver fully personalised updates , for example to explain any delays or problems .
Manufacturers are finding that the digital experience is now a priority for partners and customers , as they demand faster and more efficient access to products and services .
Even when data and systems are connected , personalisation is often limited to customer ’ s name and perhaps order details . Now ChatGPT brings in a greater understanding of the status of a process and the ability to automatically generate personalised updates – in a hybrid human , machine approach – to be more empathetic than standard responses . on average , are spending 21 % of their IT budgets on managing technical debt . The same technical resources needed for clearing technical debt are needed for building digital transformation initiatives . themselves , especially in an era of continual disruption . The possibilities of ChatGPT extend way beyond these initial use cases . The most important thing is that there is a straightforward way for companies to get started .
Companies that can move from generic communication to genuinely personalised messages will find that they can deliver a higher level of service to their customers . At the same time , we have seen over the last year or two rapid accelerations in the levels of technical debt , the management of which can be helped with ChatGPT .
Generative AI can support digital transformation initiatives and tackle the technical debt left in its wake . Recent Software AG research found that companies ,
By identifying where ChatGPT can contribute to tasks like legacy code conversion or automation of processes , companies can free up valuable developer time for the most productive , highest-value projects . Generative AI can help with these missioncritical efforts .
All of these functions work best in a hybrid approach of people and technology , but ChatGPT significantly speeds up the time and the resources needed . Companies are constantly looking for ways to differentiate
Dr Stefan Sigg , Chief Product Officer at Software AG commented : “ ChatGPT has become a very hot topic and businesses are looking at how they can make the most of it . While there are seemingly endless possibilities , we are happy to bring some very practical options to life right away .”
“ We have launched this new API Connector for webMethods . io so that organisations can begin to use Generative AI without having to spend lots of time and resource developing the integrations for it ,” he added . p
70 INTELLIGENTCIO MIDDLE EAST www . intelligentcio . com