t cht lk resources ; it drains energy in the age of ESG ; it adds complexity for the end user ; and it is a frequent source of cyber-vulnerability . and dynamic canned responses will support agents and prevent burnout amid an escalation of customer contacts .
So , bloatware stands in the way of efficiency , productivity , employee satisfaction , and cyberresilience . Removing it allows employees room to breathe , move , react , and grow . They will engage with customers on a more meaningful level . Loyalty is just around the corner .
Bots , bots
There is potential in the current technology landscape for bots to become an integral part of the workforce . If staff must be downsized anyway , then why not replace them with cost-effective , customisable bots that are efficient , reduce operational costs , and eliminate human error ?
This trend need not apply routinely to companies that are understaffed . Other businesses may increase their capacity and seek to improve the employee experience by leveraging bots . This can begin to address the reduction in interest seen in self-service tools . As consumers turn back towards a preference for human-to-human interaction , time-saving solutions like robotic process-automation
Low-code
The UAE has one of the world ’ s most forward-looking visions for increasing STEM skills . The National Program for Coders is recognition that digital prowess is a differentiator on the world stage and that these skills are in short supply . For the private firm that faces rising labour costs , the training of existing staff to become developers is an attractive proposition . Not only is it cheaper , but the internal employee knows the company better and is likely to become more fulfilled by work that challenges them .
They will hence be more likely to stay than the graduate software professional who , as a fresh hire , already has one toe on the next career stepping-stone . Low-code development platforms allow non-technical employees to become citizen developers . They can build modern , secure , scalable solutions rapidly , thereby accelerating digital transformation and enhancing CX .
Modern CX
Survey after survey shows that the modern consumer does not forgive delays . Over the generations , we
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