CIO OPINION
# 1 Tailored expertise
Around the clock access to a team comprised of seasoned professionals with extensive knowledge and experience in your industry , not to mention the most experience configuring your deployed software to do exactly what you need it to .
By collaborating closely with you , your employees , IT team and other stakeholders , the software supplier ’ s consulting services team will determine the specific needs of each stakeholder and then identify which of the software platform ’ s features and functionalities align with this unique set of business goals .
Better yet , they will be able to guide your team through the process of turning on and integrating each recommended feature within your tech stack and workflows . Depending on your service level agreement , SLA , they may even be able to execute that integration on your behalf .
For example , for software platform implementations , consulting teams can collaborate closely with customers to design a solution that is tailored to their specific needs .
The functional consultants and implementation specialists identify and leverage the features and functionalities of the software that align with each customer ’ s unique business goals ; the same is then captured in an extensive solution document and delivered to the customer . However , with other software platform implementations , the consultant team can work with software engineers or partners to complete the feature activation .
# 2 Hidden strengths
The beauty of software is that constant innovation is happening , and new updates are being pushed via the new releases all the time . But given that new features and product enhancements are introduced regularly , it can be hard to keep up with what is available unless your entire job is tracking these updates .
Considering your company does not have someone focused full time on one or two software applications , it is important to lean into your software provider ’ s consulting team , as their job is to stay abreast of these changes . They can highlight lesser-known features to you that may significantly impact your operations .
It is often by leveraging these hidden gems that organisations find it easiest to streamline workflows ,
With ongoing consulting services , you will have constant access to a dependable partner who can provide initiative-taking support and problem-solving .
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