COUNTRY FOCUS : JORDAN
Other opportunities
Areas of focus in the ICT sector are expected to spark opportunities for technology suppliers in Artificial Intelligence , Internet of things , IoT , automation , digital education environments , mobile applications , media services , Over the Top services , Internet Protocol Television , IPTV media services , Data Privacy , Block Chain , Machine-to-Machine , smart spaces , and XaaS , anything as a service .
With Jordan ’ s population representing 3 % of the MENA region , it constitutes 27 % of the region ’ s technology entrepreneurs . It is estimated that 98 % of ICT companies in Jordan are SMEs .
BPO services
Jordan is rapidly emerging as a thriving ITO , BPO hub , offering significant advantages to businesses in the region and beyond . With its skilled workforce , reputable companies , competitive costs , strategic location and favourable business environment , Jordan is an attractive destination for businesses seeking to outsource their IT and business processes .
Jordan ’ s highly skilled workforce , particularly within the local IT companies , has established a successful record both regionally and globally . The country ’ s strong educational foundation in STEM subjects , with numerous universities and colleges offering relevant degrees , contributes to the availability of skilled professionals . political system , a robust legal framework , and a welldeveloped infrastructure . Free trade agreements with numerous countries simplify the process of exporting services , facilitating business operations in the sector .
Driven by increasing global demand and a growing pool of skilled Jordanian workers , the ITO , BPO market in Jordan is experiencing rapid growth .
The ICT Association of Jordan , int @ j through its Business Development and Readiness Unit and its Market Intelligence Function , and the Ministry of Digital Economy & Entrepreneurship , in collaboration with other stakeholders , have played a role in establishing Jordan as an ITO , BPO destination . With their support , the industry is expected to continue growing , positioning Jordan as a major global ITO , BPO hub .
These companies have a proven record of success , a strong commitment to quality and customer service , a culture of innovation and the ability to adapt quickly to changing market conditions . Moreover , they offer costeffective solutions without compromising on service quality . When considering reliable and experienced partners for IT and business process outsourcing needs , businesses should strongly consider collaborating with Jordanian tech companies . The benefits derived from such partnerships are invaluable in today ’ s fiercely competitive business landscape .
Telecom market
The telecom services market size in Jordan was valued at $ 1.2 billion in 2022 . The market is expected to grow at a CAGR of 6.4 % during the forecast period , 2022 – 2027 . The commercial launch of 5G services in 2023 leading to the adoption of 5G plans and investments in 4G network expansion and upgradation by all major operators will be driving the telecom sector in the country .
Excerpted from these sources :
The International Trade Administration , US Department of Commerce ; ICT Association of Jordan ; GlobalData .
Specialised technical training institutes focusing on call centre operations , software development , and data entry further enhance the capabilities of the ITO , BPO industry .
Cost competitiveness combined with high quality is a significant advantage in Jordan . Labour costs are lower than in developed countries , accompanied by an affordable cost of living .
Jordan ’ s strategic location in the Middle East provides convenient access to major markets in Europe , Asia and Africa , making it an ideal gateway for businesses aiming to reach a global customer base .
The business environment in Jordan is favourable for ITO , BPO operations , supported by a stable
Jordan introduced the Reach 2025 initiative in 2016 aimed at promoting the use of technology through digital policy making , adopting new policies for information security protection , encouraging public private sector collaboration , attracting new investment to boost the ICT sector , and establishing a national digitalisation policy .
Unique user penetration of the population will grow during 2022 – 2027 period , driven by driven by continued growth in smartphone subscriptions , growing mobile Internet subscriptions , and increasing M2M , IoT subscriptions . Postpaid services subscription share will increase during the forecast period , supported by increasing M2M , IoT subscriptions and operators promoting a range of postpaid plans with added benefits to migrate customers from prepaid plans . p
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