TALKING

Until the second half of 2023 , disruptions in supply chains will likely persist , decisively impacting the manufacturing industry ’ s economic outlook .

For example , Deloitte estimates that aftersales service can generate 20 % to 50 % more profitability for manufacturers than new product sales . Consequently , manufacturers can continue delivering value by offering compelling , tailored experiences post-purchase . for ways to avoid high implementation costs and the longer times-to-market generally associated with solutions highly dependent on specialised IT resources . Low-code solutions , then , become a great ally for CIOs , as they can help non-IT users create and implement online experiences for customers in a timely manner .

Decision-making

Real-time visibility into the inner workings of an enterprise is key , as comprehensive business intelligence , BI and data analysis allow for better decision-making . Companies prioritising digitisation will gain the upper hand as they can obtain more data from their processes . This will also enhance responsiveness , improve transparency , and strengthen customer relationships .

To capitalise on aftersales possibilities , leading manufacturers seek solutions that minimise unplanned downtime for customers , streamline spare parts ordering , and reduce support costs with self-service .

Employee experience

The challenges manufacturers face in a competitive and fast-paced environment are varied and complex :

To succeed in their digital transformation , experts recommend the following :

• Building a one-stop shop to make information and intelligence accessible on any device , anywhere .

• Unifying systems to enhance decision-making processes with data .

• Making it easier for teams to visualise and draw actionable insights from data .

Highly-distributed workforce

Employees worldwide have trouble finding the information they need because it resides in different documents located in separate and disconnected document repositories .

Multiple independent channels

Information comes to employees from too many channels disconnected from each other and in different formats , email , communication apps , customer service , etc ., making it hard for them to keep up with it or find important information later .

To counter these challenges , CIOs in manufacturing should implement collaboration platforms that enable consistent enterprise-wide communication between employees , external partners , and other important stakeholders . These platforms will help their business run more efficiently , adequately address the needs of an evolving workforce , and drive consistency in service delivery for employees across the world .

Low-code

As manufacturers aim to deliver new , online service experiences for customers , they will have to look

In conclusion , manufacturing is undergoing significant growth and diversification , including driving technological progress , innovation , and productivity gains . CIOs have the potential to propel their organisations toward a future that is agile , efficient , and customer-centric . They play a crucial role in driving the needed innovation and ensuring their organisations remain competitive by staying updated with the latest industry developments and adapting their strategies accordingly .

By assessing their business needs and evaluating digital solutions , organisations will improve customer satisfaction and achieve significant cost savings and increased efficiency . IT leaders who successfully navigate these trends will pave the way for a prosperous future in the evolving manufacturing landscape of the region and globally .

The market disruptions brought on by Big Data , Industry 4.0 and the pandemic , have driven the industry to change its business models and refocus its IT expenditures due to rising customer expectations , higher competition , and market disruptions .

Manufacturers will have a higher chance of becoming industry leaders in 2023 if they concentrate on resilience , business continuity , and cost-saving . p

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