INFOGRAPHIC company and over half , 53 % say if digital experience expectations are not met , it would impact the company ’ s reputation and the business overall .
Interestingly , half of leaders in the UAE and Saudi Arabia say a seamless digital experience is most likely to keep their workforce engaged , surpassing traditional office perks such as free coffee and snacks , 14 %.
one major obstacle or gap to delivering a seamless DEX . Respondents identified budget constraints , 36 %, IT talent , skills shortages , 32 %, lack of sufficient observability tools , 31 %, lack of appropriate SaaS or cloud services , 31 %, and too much data , 26 %, and too many monitoring tools , 26 % as the top obstacles hindering their ability to deliver on the digital employee experience .
98 % of leaders in the UAE and Saudi Arabia say delivering a seamless DEX is important , 64 % say it is critically important to remaining competitive . And with heightened digital expectations , and talent , productivity , and competitiveness at risk , almost all respondents , 97 % say investing in DEX is among their top priorities for the next five years .
The Middle East has a particularly large youth demographic . With Millennial and Gen Z individuals making up significant portions of the workforce , ensuring digital systems meet their expectations is becoming key to attracting and retaining top talent . At a time when the digital experience is business critical , 94 % of UAE and Saudi leaders cited at least
In the last few years , the push to hybrid work environments has resulted in IT leaders taking a bigger role in the C-suite , and leaders say technologies , such as AI and unified observability , are playing an important role in delivering on the digital experience .
Additionally , UAE and Saudi leaders believe that these technologies – AI , 54 %, Cloud , 50 %, Digital Experience Management solutions , 43 %, Application , Network Acceleration technology , 36 %, and Automation , 34 % – are crucial for organisations looking to remain competitive in today ’ s marketplace . p
Riverbed Global Digital Employee Experience Survey 2023
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