INFOGRAPHIC
Top challenges faced by Middle East , global telecom service providers
State of Service in the Telecommunications
Industry , IFS
There is no other industry today characterised by hyper-competition and massive disruption as much as telecommunications .
At the forefront of unprecedented technology advancements like the metaverse , 5G , fibre optic , the Internet of Things , and more , telecoms sit poised to help drive new revenue streams not only for their own organisations , but also for many other industries .
As a result , telecoms are in a rush to deliver a richer customer experience , capitalise on new innovations , and gain more market share , all while seamlessly balancing varying types of work projects and activities despite a lack of skilled workers .
While companies across industries face common challenges when it comes to field service management , such as legacy technology systems , the global skills shortage , economic uncertainty and increasing customer demands , telco leaders ranked these pressures among the top three that will have the biggest impact on their service organisations in 2023 :
• Increased regulatory requirements
• Outdated or insufficient service technologies
• Skilled labour shortage and high turnover
Oversight by government , industry and other regulators requires strict protocols and workflows across most business areas . Considerations include complying with
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