CASE STUDY
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Seeking to address the lack of visibility and accountability in its legacy paper-based processes , the company ’ s IT team implemented Kissflow ’ s Low- Code platform . This platform enables all employees , not just IT staff , to conveniently design and deploy detailed digital workflows .
Kissflow is compliant in all regions where Quest Nutra Pharma operates .
Process bottlenecks
Quest Nutra Pharma , a manufacturer of nutraceuticals , pharmaceuticals food supplements , has partnered with Kissflow to streamline and enhance its mission-critical workflows using the vendor ’ s Low-Code platform . By digitalising over 30 processes , Quest has not only been able to move towards paperless operations , but also managed to automate large portions of its operations , yielding efficiencies and accuracies , translating to enhanced quality assurance , market compliance , deviation and change control , and more .
Quest Nutra Pharma was founded in 1982 and consists of companies based in the UK , EU and UAE . The group is inspired by nature and dedicated to innovation , science and quality , delivering products and health solutions to both end-consumers and to food supplement , nutraceutical , health retail and pharmaceutical businesses worldwide .
Nutra Pharma describes its niche position between two industries , combining the best of the pharmaceutical and natural health industries with the principles of science , safety , manufacturing standards , effectiveness and traceability from the pharmaceutical industry .
From its factories and entities in the UAE , UK and EU , Quest manufactures 8 million blister packs , 200 million tablets , and 14 trillion probiotic bacteria , annually . Smoothly running operations at this impressive scale is a significant undertaking stated Abhra Chandra , Senior Executive Quality Management System at Quest , who was involved in designing the quality-related workflows on Kissflow .
He said the QMS process in Quest Nutra Pharma typically involves change control , market compliance , non-conformance , deviation , and CAPA activities . “ Our workflows are complex ,” he added .
According to excerpts from Kissflow ’ s advisory titled Process Automation : Transforming complexity to productivity , it is a well-known fact that over the past few years , the business paradigm has drastically shifted towards automation . The growing competition in the corporate world demands organisations bring on their A-game to stay relevant in the market . This eventually has led to increased business operations and workloads .
As the workload and demand keep increasing , they could be an indication that organisation is flourishing . But on the other hand , increased workloads could also be detrimental if not managed efficiently . A dysfunctional business process adds extra strain to the workflow by making it too complex and chaotic . Employees find it challenging to handle tasks that do not directly tie into productivity but are essential for the business .
In such a challenging circumstance , the organisation must ask the question , why is the workload too high ? This certainly helps understand if the workload is high due to the impact of natural business growth or defective and disorganised processes . What happens when processes are not as efficient as they should be ?
Did you know that organisations lose at least 20 – 30 % of revenue every year because of inefficient processes ?
Processes are sequences of workflows that are designed to improve operational productivity . But when that does not happen , it is up to process experts to determine whether or not there is a bottleneck and if there is , then how can it be eliminated .
Process inefficiencies can be caused because of numerous reasons , from a human error to poor systems management . Identifying these bottlenecks can be tricky but essential for the success of the business as a whole .
Process bottlenecks occur when the demand is higher than the production capacity . There could be various reasons contributing to process bottlenecks .
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