CASE STUDY
The collaboration places Muheel at the forefront of FM innovation by deploying MRI Evolution, an integrated Computer-Aided Facilities Management( CAFM) solution offering real-time visibility of asset performance, automated maintenance workflows and improved lifecycle planning.
These enhancements will allow Muheel to anticipate client needs more effectively, optimise response times, and deliver consistently high service standards aligned with Vision 2030 ' s focus on efficiency, sustainability and digital enablement.
Under a structured phased approach, MRI ' s facilities management solution will be rolled out across Muheel ' s operations, beginning with enhanced asset management, maintenance workflows and improved operational efficiency within its B2B portfolio.
Subsequent stages will introduce advanced capabilities including energy management, property management, B2C offerings, and IoT-enabled real-time monitoring and predictive maintenance, ultimately creating a fully integrated, next-generation asset management ecosystem.
By unifying operational data through MRI ' s digital infrastructure, Muheel will strengthen decision-making, improve workforce efficiency, and enhance service transparency through comprehensive dashboards, real-time reporting, and more proactive maintenance strategies. The platform will also support Muheel in extending asset lifecycles, reducing downtime, and delivering measurable performance improvements across its portfolio.
Muhammad Irfan Khokhar, CEO of Muheel, said: " At its core, this collaboration reflects a shared ambition between Muheel and MRI Software to shape a smarter, more connected FM future aligned with Vision 2030. By bringing together Muheel ' s operational expertise and MRI ' s global technology ecosystem, we are raising the bar for service quality, transparency and digital innovation across the regional FM sector.
“ As the industry moves toward integrated and datadriven solutions, Muheel is determined to lead that transformation – providing clients with a futureready FM experience that is efficient, sustainable, and built on continuous improvement."
Patrick Ghilani, CEO, MRI Software, commented: " Our work with Muheel demonstrates MRI Software ' s commitment to empowering leading FM organisations in the Middle East with technology that drives measurable operational impact. Muheel ' s ambition, scale and focus on excellence make them a standout leader for advancing Digital Transformation in the sector.
“ MRI ' s solutions will equip Muheel with a flexible, data-driven platform that provides greater efficiency, service transparency, and long-term asset performance, supporting their mission to deliver FM services that meet the highest international standards."
Through this initiative, MRI will provide implementation, configuration, training and ongoing technical support for the facilities management solution, while Muheel drives operational deployment, adoption and innovation across its FM contracts.
The program also places strong emphasis on data governance and compliance within Saudi Arabia ' s data protection and cybersecurity requirements, ensuring Muheel ' s Digital Transformation is secure, scalable and aligned with national standards.
This synergy reflects a bold, forward-looking vision to reshape the FM industry through the seamless integration of technology, sustainability and operational excellence. By combining Muheel ' s on-ground strength and market leadership with MRI ' s connected, intelligence-driven FM platform, the partnership aspires to redefine best-in-class integrated facilities management across both B2B and B2C environments.
We asked Muhammad Irfan Khokhar, CEO of Muheel, further questions to find out more about the project.
What were the key technology gaps or operational challenges that prompted the move toward a fully integrated CAFM platform?
Muheel’ s FM decision to embark on a fully integrated CAFM transformation is rooted in both operational necessity and strategic alignment with Saudi Vision 2030. As our facilities management footprint expanded across the Kingdom, legacy systems and fragmented workflows limited real-time visibility, lifecycle management and data-driven governance – creating barriers to scalability, consistency and service excellence.
Our FM Excellence & Technology Strategy 2025 – 2030 in Muheel FM defines a clear ambition: to position Muheel as the national benchmark for intelligent, sustainable and digitally enabled facilities management. Achieving this required a unified CAFM platform capable of standardising processes, integrating asset and workforce data and supporting predictive, scalable operations. The partnership with MRI
Muheel’ s FM decision to embark on a fully integrated CAFM transformation is rooted in both operational necessity and strategic alignment with Saudi Vision 2030. www. intelligentcio. com
INTELLIGENT CIO MIDDLE EAST
15