DRIVING TRANSFORMATION AT SCALE: HOW ORGANISATIONS ARE DELIVERING ON VISION 2030
Vision 2030 is driving one of the most ambitious national transformations in the world, and organisations are stepping up to meet the challenge. By aligning advanced technologies such as AI and data platforms with investments in human capital and digital skills, businesses are not only modernising operations but also enabling smarter governance, stronger compliance and citizen-centric services across the Kingdom. We hear from four enterprise leaders as to how they are aligning their goals with Vision 2030.
Ahmed Hamdan, CEO of Unifonic:
As a homegrown Saudi tech leader, Unifonic works closely with government entities to help accelerate digitisation, improve service efficiency and enhance accessibility. This is integral to advancing the Saudi Vision 2030 goals of promoting digital governance, operational excellence and improved quality of life.
The company is steadfastly investing in local talents and forging regional partnerships to support the Saudi innovation ecosystem, reaffirming the Kingdom’ s vision to build a sustainable, knowledge-based economy.
Unifonic’ s advanced solutions empower organisations to move away from fragmented, manual processes towards intelligent, automated and citizen-centric engagement models. This is primarily driven by its AI-native, agentic customer engagement platform, purpose-built for regulated and mission-critical environments.
Leveraging advanced language models, conversational AI and automation, the platform drives proactive, personalised and scalable engagement across diverse channels. Agentic AI, in particular, enables digital assistants to seamlessly adapt to user intent, while realtime data orchestration supports contextual decision-making.
Moreover, its enterprise-grade CPaaS infrastructure ensures reliability, security and compliance with local regulations. The platform also has AI governance, privacy-by-design
24
INTELLIGENT CIO MIDDLE EAST www. intelligentcio. com