NEWS
Bank Muscat partners with Dynatrace to establish Oman’ s first Enterprise Command Centre
Bank Muscat has deployed the Dynatrace platform to build Oman’ s first Enterprise Command Centre in the banking sector.
This will strengthen operational resilience and accelerate incident response across critical digital banking services.
Since deploying the Dynatrace platform, the Command Centre has reduced mean time to detect( MTTD) by more than 80 % by consolidating over 20 monitoring tools into a single unified observability platform, fundamentally changing how the bank detects and responds to incidents.
To address the growing complexity of its critical digital banking services, Bank Muscat partnered with Dynatrace to establish a centralised Command Centre operating model built on AIpowered observability and real-time, AI-driven insights. The Command Centre provides a single operational view spanning core banking systems, payment and channel services and customer-facing digital applications, leveraging AI-assisted analysis to replace fragmented monitoring with coordinated, real-time service assurance and enabling the bank to move from reactive incident handling to faster, more proactive operations.
Mohammed Saud Al Naamani, Deputy General Manager Business Applications at Bank Muscat, said:“ The Command Centre has enabled us to operate from a single, unified data view that empowers our teams to anticipate issues before they escalate. We’ ve shifted from reactive incident response to proactive service assurance, strengthening resilience, enhancing customer experience and delivering measurable improvements. This is not just an operational upgrade; it’ s a foundation for smarter, faster and more reliable service delivery in the future, with a strong commitment to provide better services for our customers every day.”
e & drives AI transformation for global workforce with Oracle
Global technology group e & is using Oracle Fusion Cloud Human Capital Management( HCM) to prepare its global workforce for the AI economy with embedded Artificial Intelligence, Generative AI and AI agents.
Marking a first for the UAE, e & is deploying these capabilities on its Oracle Cloud Infrastructure( OCI) Dedicated Region to address national data-sovereignty requirements.
e & serves customers across 38 countries in the Middle East, Asia, Africa and Europe. It offers a portfolio of digital services ranging from advanced connectivity, entertainment, streaming and financial services to AI-powered solutions, cloud computing, ICT, cybersecurity and IoT platforms. As e & accelerates its AI-led innovation to deliver new solutions to customers, the organisation sought to equip its 10,000-strong workforce with Oracle Cloud HCM.
Ali Al Mansoori, Group Chief People Officer at e &, said:“ With Oracle Cloud HCM, e & has been able to standardise HR processes across geographies, improve workforce visibility and equip employees and managers with AI-driven insights to support smarter talent decisions. The new HR platform has helped to automate routine tasks such as interview scheduling, candidate screening and follow-up communications to accelerate time-to-hire and reduce recruitment costs. Furthermore, with the help of advanced AI algorithms, e & has improved the quality of hiring by matching candidates to roles based on skills, experience and predicted fit.”
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