LATEST INTELLIGENCE
PRESENTED BY
SERVICE CATALOG: ARE YOU
THE MASTER OR SLAVE?
I
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14
INTELLIGENTCIO
t’s a fact that the quality of the Service
Catalog can greatly affect the business’s
perception of IT.
A Service Catalog is the means by which
we, as IT service providers, articulate what we can
do for our business customers. It seems a simple
enough concept yet so many of us get it wrong
over and over again.
Business demands are pushing IT to the limit, so
IT needs to look for better ways to meet those
demands.
Deploying a simple and accurate Service Catalog
will help your IT organization effectively manage
service demand and gain credibility within the
business.
Service
Catalog
Management
Helpful activity
A list of items for
sale systematically
arranged
Controlled handling
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